Ariyanna Carter

• Perform all duties related to entering, maintaining and ID card issuing for customers accounts in the reduced fare computer system
• Maintain confidential records and properly secure reduced fare applications
• Respond to inquires and requests for changes by email, phone and mail
• Maintain system files for reduced fare customers
• General filing of records to temporary and permanent storage
• Provide customer service to 100+ customers per week via email and phone
• Enter data of daily communications

• Provide general industrial cleaning duties including sanitizing, disinfecting, mopping, power spraying and window cleaning

• Comply with COVID-19 policies and procedures, ensuring buses and facility were thoroughly sanitized and deep cleaned in accordance with the highest health safety standards

• Collect and dispose of biohazardous items in a safe and efficient manner

• Assisted with special facility events by preparing rooms, installing decorations and transporting supplies

• Delivered exceptional service to 200+ customer per day, building brand loyalty by providing exceptional support with wayfinding, product information, and purchase processing
• Diligently handled transactions including POS, credit, cash, exchange/returns to ensure accuracy of both cash flow and customer orders
• Built rapport with customers and provided them with high quality service while anticipating their needs and wants to ensure customer satisfactory
• Mentored new team members on sales software system operation.
• Readied daily tills for each cashier by counting out change and documenting total amounts end-of-shift review.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Maintained cash accuracy by working with supervisor to correct deficiencies
• Gain financial and organizational skills by opening and closing cash registers, processing transactions, handling large sums of money, and approving overrides
• Monitored self-checkout stations to assist customers and ensure registers working appropriately
• Supervised others and provided on-the-job training
• Interact with customers, manage product transactions, resolve customer conflicts and answer questions, while advancing customer service and verbal communication skills