Arjahnay Bouie
Miami
Summary
Highly motivated professional with strong communication, problem-solving, and customer service skills. Experienced in supporting diverse populations through conflict resolution, de-escalation, and empathetic service. Recognized for leadership, adaptability, and ability to perform effectively under pressure in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Graduate Fellow
Educate Tommorow
06.2024 - Current
- Advanced from Executive Intern to Graduate Fellow, reflecting leadership, growth, and program impact.
- Co-facilitate Educate Tomorrow's annual P3 Executive Internship, mentoring and empowering emerging college women leaders.
- Sustain year-round participant engagement through monthly check-ins, communications, and Sister Circle events.
- Coordinate program operations and internship logistics to support successful execution and continued program growth.
Peer Support Fellow Specialist
Miami Homes For All
01.2025 - 10.2026
- Serve as a Peer Support Fellow with Miami Homes For All seasonal YVAC team, providing guidance, resources, and support to youth experiencing housing instability.
- Facilitate workshops and discussions focused on housing stability, self-advocacy, and life skills development.
- Support outreach efforts by engaging youth, connecting them to services, and strengthening access to housing resources.
- Collaborate with staff and community partners to promote youth voice, program engagement, and advocacy initiatives.
Student Parent Ambassador
Miami Dade College
09.2024 - 12.2025
- Recognized with a leadership plaque for outstanding support and advocacy of over 2,300 student parents at Miami Dade College.
- Provide consistent support to student parents by connecting them to campus resources, services, and academic guidance.
- Continue volunteering after grant completion to ensure ongoing support, engagement, and advocacy for student parent success.
- Assist with outreach, communication, and program support to strengthen access and awareness of student parent resources.
Substitute Teacher, K-12
Kelly Education
12.2024 - 09.2025
- Delivered lesson plans and adapted instruction for ESE and ASD students.
- Managed classroom behavior using positive reinforcement and support strategies.
- Provided individualized academic and social-emotional support to diverse learners.
- Supported student achievement across Miami-Dade County Public Schools through flexible instruction, classroom leadership, and student-centered support.
Customer Care Representative
Atento - De'Longhi
11.2022 - 10.2023
- Promoted to De’Longhi Premium Support Line, assisting high-end customers with advanced product and service needs.
- Deliver live video troubleshooting sessions for coffee machines, resolving technical customer concerns in real time.
- Coordinate with third-party vendors to manage and resolve service tickets from initiation to completion.
- Provide back-office support for escalated cases including repairs, replacements, and refunds to ensure customer satisfaction and resolution
Business Development Representative
Alorica
06.2022 - 10.2022
- Closed 10+ sales through effective customer engagement and solution-based selling
- Consistently met monthly metrics and MRR goals, contributing to closing deals and achieving sales quotas.
- Recognized as a top-performing team member for strong sales performance and results.
- Received office recognition and award for exceeding performance expectations and contributing to team success.
Member Services Representative
Convey Health Solutions
07.2021 - 11.2021
- Assisted members with coordination of benefits, attestation forms, and address changes with empathy and clarity.
- Researched pharmacy claim denials and rejection codes to support accurate resolution.
- Completed warm and cold transfers to appropriate departments for effective issue handling.
- Recorded detailed call notes and performed accurate data entry for case tracking and follow-up.
Personal Assistant, Supervisor
B&B Enterprises
04.2017 - 01.2020
- Promoted from Laborer to Personal Assistant, supporting staffing, operations, and daily business functions.
- Hired, trained, and coached new employees to ensure performance standards and team readiness.
- Managed employee performance issues, including escalations and terminations, with professionalism.
- Maintained safe work environments by identifying and addressing on-site hazards.
- Collected customer satisfaction feedback to evaluate service quality and improve performance.
Education
Addiction Studies - Psychology
Miami Dade College
Miami, FL04-2024
Associates Degree - Psychology
Miami Dade College
Miami, FL07-2025
High School Diploma - undefined
West Park High School
Broward County, FL06-2018
Bachelor of Arts - Psychology
Florida International University
Miami, FL08-2027
Skills
- Advanced Computer/Typing skills ( Windows Powerpoint, Excel, Word, Temas, etc)
- Requires minimal supervision while working
- Ability To Work Under Pressure
- Salesforce, c4C, DLS, TechSee, Microsoft Teams, etc
- Conflict Resolution
- De-escalation Techniques Responding to Difficult Scenarios
- Issue and Complaint Resolution Inbound and Outbound Calling Microsoft Word, Excel
Timeline
Peer Support Fellow Specialist
Miami Homes For All
01.2025 - 10.2026
Substitute Teacher, K-12
Kelly Education
12.2024 - 09.2025
Student Parent Ambassador
Miami Dade College
09.2024 - 12.2025
Graduate Fellow
Educate Tommorow
06.2024 - Current
Customer Care Representative
Atento - De'Longhi
11.2022 - 10.2023
Business Development Representative
Alorica
06.2022 - 10.2022
Member Services Representative
Convey Health Solutions
07.2021 - 11.2021
Personal Assistant, Supervisor
B&B Enterprises
04.2017 - 01.2020
High School Diploma - undefined
West Park High School
Addiction Studies - Psychology
Miami Dade College
Associates Degree - Psychology
Miami Dade College
Bachelor of Arts - Psychology
Florida International University