Summary
Work History
Education
Skills
Timeline
Generic

Arkera Harden

Paducah,KY

Summary

Dynamic customer service professional with a proven track record at Priment, excelling in relationship building and critical thinking. Adept at utilizing CRM systems for accurate data entry and order fulfillment, consistently enhancing service quality and achieving timely resolutions. Committed to optimizing workflows and improving customer satisfaction through effective communication.

Work History

Customer Service Representative

Priment
  • Provided efficient support to customers through multiple communication channels, ensuring timely resolution of inquiries.
  • Assisted in maintaining accurate customer records within CRM systems, enhancing data integrity and accessibility.
  • Adapted quickly to new software tools, improving response times to customer requests and feedback.
  • Collaborated with team members to streamline workflows, reducing processing times for customer service tasks.

Painter

Austin Industrial
  • Prepared surfaces by cleaning, sanding, and priming for optimal paint adhesion.
  • Applied various paint finishes using brushes, rollers, and spray equipment to ensure quality results.
  • Maintained a clean and organized work area to promote safety and efficiency in operations.
  • Assisted in mixing paints and coatings according to specifications for accurate color matching.

Assembly Line Worker

Caterpillar
  • Operated assembly line machinery to ensure efficient production flow.
  • Inspected finished products for quality assurance and compliance with specifications.
  • Collaborated with team members to troubleshoot equipment issues promptly.
  • Maintained cleanliness and organization of work area to promote safety standards.
  • Monitored inventory levels of materials, reporting shortages to supervisors timely.

Order Picker

Caterpillar
  • Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
  • Accurately picked and packed orders according to specifications, ensuring timely delivery.
  • Maintained inventory accuracy by conducting regular stock counts and adjustments.
  • Collaborated with team members to optimize workflow and enhance productivity.

Call Representative

Convey Solutions
  • Answered customer inquiries efficiently, providing accurate information and support.
  • Processed customer orders using CRM software, ensuring timely fulfillment and resolution of issues.
  • Collaborated with team members to enhance service quality and improve call handling procedures.
  • Assisted in training new representatives on best practices and company policies for customer interactions.

Education

Associate Degree in Medical Administration -

Bryan University
Arizona

High School Diploma -

Douglas MacArthur High School
Decatur Il
05.2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Call center experience
  • Order fulfillment

Timeline

Customer Service Representative

Priment

Painter

Austin Industrial

Assembly Line Worker

Caterpillar

Order Picker

Caterpillar

Call Representative

Convey Solutions

Associate Degree in Medical Administration -

Bryan University

High School Diploma -

Douglas MacArthur High School

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Arkera Harden