Arkeyla S. Williams
Columbus
Summary
To secure a responsible position, where I can fully utilize my training administrative ability, human resource and management skills while making a significant contribution to the success of my employer.
Overview
18
18
years of professional experience
Work History
Unit Coordinator
Nationwide Children's
700 Childrens Dr
04.2024 - Current
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
Emergency Department Registration
Mount Carmel St Ann's Hospital
Westerville, Oh
01.2021 - 04.2024
Southwest Airline Credit Card Specialist
JPMorgan Chase and Corporation
Westerville, Oh
05.2019 - 12.2019
- As a Credit card specialist my responsibilities were to answer calls
- I was also to inform the customers of what their available balances were
- And submit credit line increases
- I also closed accounts for customers and provided and information about the customers account
- I also submitted disputes while being on this position
Supervisor
JCPenny Logistics
Columbus, Oh
07.2018 - 05.2019
- As a supervisor, my number one concerns are my agents
- To make sure that they are not just coming to work but are actually wanting to come to work
- I coached my agents on their calls and customer satisfaction surveys every week to make sure that their customer service level (QA scores) are at an all time high
- Also I attend meetings with the client of our company to assure that we as supervisor are going in the right direction to keep our business going
Supervisor
Teleperformance USA
Columbus, Oh
06.2016 - 07.2018
- As a supervisor, my number one concerns are my agents
- To make sure that they are not just coming to work but are actually wanting to come to work
- I coached my agents on their calls and customer satisfaction surveys every week to make sure that their customer service level (QA scores) are at an all time high
- Also I attend meetings with the client of our company to assure that we as supervisor are going in the right direction to keep our business going
Pharmacy Technician
Cvs Health
Columbus, Oh
04.2012 - 05.2017
- Under pharmacist supervision, I supplied medications to patients, whether on prescription or over the counter
- I also assembled medications for prescriptions, provided information to patients and other healthcare professionals
Cashier
Walmart Supermarket
Columbus, Oh
09.2009 - 04.2012
- As a cashier I used a cash register to ring customers up
- I gave great customer service
- I bagged and helped put their items in the cart
- Sometimes depending on their age or disability (with permission from my supervisor) I would carry their items to their car for them
- Also I would sometimes shop for them if needed
Crew member
McDonalds
Boardman, Oh
01.2007 - 09.2009
- As a McDonald's Cashier I took customer's orders, prepared the menu items and displayed a friendly attitude at all times
Education
HS Diploma - Honors classes in science and math, AP course in creative arts
Brookfield High School
Brookfield, Oh05.2008
Skills
- Excellent person to person interactions
- Compounding experience
- IV experience with aseptic technique
- Problem Solving
- Adaptability
- Strong work ethics
- Collaboration
- Critical thinking
- Ability to lead
Wordprocessingspeed
63 WPM
Timeline
Unit Coordinator
Nationwide Children's
04.2024 - Current
Emergency Department Registration
Mount Carmel St Ann's Hospital
01.2021 - 04.2024
Southwest Airline Credit Card Specialist
JPMorgan Chase and Corporation
05.2019 - 12.2019
Supervisor
JCPenny Logistics
07.2018 - 05.2019
Supervisor
Teleperformance USA
06.2016 - 07.2018
Pharmacy Technician
Cvs Health
04.2012 - 05.2017
Cashier
Walmart Supermarket
09.2009 - 04.2012
Crew member
McDonalds
01.2007 - 09.2009
HS Diploma - Honors classes in science and math, AP course in creative arts
Brookfield High School