Arkeyla S. Williams
Columbus
Summary
To secure a responsible position, where I can fully utilize my training administrative ability, human resource and management skills while making a significant contribution to the success of my employer.
Overview
18
18
years of professional experience
Work History
Unit Coordinator
Nationwide Children's
04.2024 - Current
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
Emergency Department Registration
Mount Carmel St Ann's Hospital
01.2021 - 04.2024
Southwest Airline Credit Card Specialist
JPMorgan Chase and Corporation
05.2019 - 12.2019
- As a Credit card specialist my responsibilities were to answer calls
- I was also to inform the customers of what their available balances were
- And submit credit line increases
- I also closed accounts for customers and provided and information about the customers account
- I also submitted disputes while being on this position
Supervisor
JCPenny Logistics
07.2018 - 05.2019
- As a supervisor, my number one concerns are my agents
- To make sure that they are not just coming to work but are actually wanting to come to work
- I coached my agents on their calls and customer satisfaction surveys every week to make sure that their customer service level (QA scores) are at an all time high
- Also I attend meetings with the client of our company to assure that we as supervisor are going in the right direction to keep our business going
Supervisor
Teleperformance USA
06.2016 - 07.2018
- As a supervisor, my number one concerns are my agents
- To make sure that they are not just coming to work but are actually wanting to come to work
- I coached my agents on their calls and customer satisfaction surveys every week to make sure that their customer service level (QA scores) are at an all time high
- Also I attend meetings with the client of our company to assure that we as supervisor are going in the right direction to keep our business going
Pharmacy Technician
Cvs Health
04.2012 - 05.2017
- Under pharmacist supervision, I supplied medications to patients, whether on prescription or over the counter
- I also assembled medications for prescriptions, provided information to patients and other healthcare professionals
Cashier
Walmart Supermarket
09.2009 - 04.2012
- As a cashier I used a cash register to ring customers up
- I gave great customer service
- I bagged and helped put their items in the cart
- Sometimes depending on their age or disability (with permission from my supervisor) I would carry their items to their car for them
- Also I would sometimes shop for them if needed
Crew member
McDonalds
01.2007 - 09.2009
- As a McDonald's Cashier I took customer's orders, prepared the menu items and displayed a friendly attitude at all times
Education
HS Diploma - Honors classes in science and math, AP course in creative arts
Brookfield High School
Brookfield, Oh05.2008
Skills
- Excellent person to person interactions
- Compounding experience
- IV experience with aseptic technique
- Problem Solving
- Adaptability
- Strong work ethics
- Collaboration
- Critical thinking
- Ability to lead
Wordprocessingspeed
63 WPM
Timeline
Unit Coordinator
Nationwide Children's
04.2024 - Current
Emergency Department Registration
Mount Carmel St Ann's Hospital
01.2021 - 04.2024
Southwest Airline Credit Card Specialist
JPMorgan Chase and Corporation
05.2019 - 12.2019
Supervisor
JCPenny Logistics
07.2018 - 05.2019
Supervisor
Teleperformance USA
06.2016 - 07.2018
Pharmacy Technician
Cvs Health
04.2012 - 05.2017
Cashier
Walmart Supermarket
09.2009 - 04.2012
Crew member
McDonalds
01.2007 - 09.2009
HS Diploma - Honors classes in science and math, AP course in creative arts
Brookfield High School