Meryiem Hadji
Springfield,PA
Summary
Detail-oriented Service Facilitator with a strong background in human services and client management. Experienced in remote work utilizing electronic devices and tools to ensure efficient daily operations. Skilled in person-centered thinking/planning and adept at maintaining compliance with regulations and policies. Possesses excellent communication skills and a commitment to fostering positive relationships with clients.
Overview
9
9
years of professional experience
Work History
Unit Coordinator
Brain Injury Services
05.2021 - Current
- Assisted in the development and implementation of departmental policies and procedures.
- Responded to inquiries from clients, families, and staff, ensuring timely and accurate information.
- Completed and maintained detailed documentation of assigned clients, adhering to regulatory requirements.
- Ensured compliance with all applicable regulations and policies to uphold organizational standards.
- Established and maintained positive relationships with members, families, and partners, enhancing overall client satisfaction.
- Managed daily operations in a dynamic environment, focusing on delivering high-quality services consistently.
- Applied knowledge of IBICA standards to effectively coordinate clubhouse operations, ensuring alignment with industry best practices.
- Monitored and maintained clubhouse facilities to create a safe and secure environment for all stakeholders.
- Planned and organized special events and activities for members and guests, enhancing community engagement.
- Managed clubhouse inventory, ensuring proper stocking and management to support daily operations.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
Activity Assistant
Silverado Assisted Living
11.2019 - 04.2021
- Provided direct care to senior residents in an assisted living setting, addressing both their physical and mental health needs.
- Developed and facilitated activities aimed at promoting residents' overall wellbeing and engagement.
- Created a safe and supportive environment during daily activities, ensuring resident comfort and security.
- Collaborated closely with a multidisciplinary team to deliver comprehensive care and support.
- Monitored residents during activities to maintain their safety and enhance their wellbeing.
- Coordinated and supervised special events and outings, ensuring adherence to safety standards and regulations.
- Fostered positive relationships with residents and their families, nurturing a supportive community environment.
- Managed the activity calendar to offer diverse options catering to various interests and abilities.
- Provided compassionate support to residents facing emotional challenges or personal transitions.
- Conducted sensory stimulation activities for memory care patients, enhancing mood regulation and reducing agitation.
- Organized special events to celebrate holidays, birthdays, and other milestones, fostering community spirit within the residence.
Manager
Asante Sana Inn.
12.2015 - 08.2017
- Accomplished multiple tasks within established timeframes, ensuring efficient operations.
- Enhanced customer satisfaction through prompt resolution of disputes, maintaining communication, and delivering high-quality service.
- Managed a team of 3 employees, overseeing task completion and fostering a productive work environment.
- Developed, implemented, and monitored policies and procedures to streamline operations and improve customer service.
- Trained and mentored employees to uphold quality standards and compliance with company policies.
- Produced weekly, monthly, and quarterly reports on employee performance and customer satisfaction.
- Resolved customer issues promptly and cultivated positive relationships with clients and vendors.
- Monitored and evaluated staff performance to achieve operational goals and ensure adherence to safety regulations.
Education
Bachelor of Arts - Psychology
Saint Cloud State University
Saint Cloud, MN05.2019
Associate of Science - Business Administration
Northern Virginia Community College
Alexandria, VA12.2015
Skills
- New Admissions Management
- Scheduling Coordination
- Appointment Scheduling
- Supply Inventory Management
- Remote Work Proficiency (Office, Google, Adobe)
- Person-Centered Thinking/Planning
- Regulatory Compliance
- Policy and Procedure Development
- Client Relationship Management
- Effective Communication (Written and Verbal)
- Event Planning and Coordination
- Safety and Security Management
- Inventory Management
- Team Collaboration
Languages
Arabic
Native or Bilingual
French
Full Professional
Timeline
Unit Coordinator
Brain Injury Services
05.2021 - Current
Activity Assistant
Silverado Assisted Living
11.2019 - 04.2021
Manager
Asante Sana Inn.
12.2015 - 08.2017
Bachelor of Arts - Psychology
Saint Cloud State University
Associate of Science - Business Administration
Northern Virginia Community College
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