Zachary Kozlowski
Springfield,PA
Summary
Dynamic Business Operations Manager with a proven track record at United Parcel Service (UPS), excelling in operations management and team development. Achieved a 20% reduction in workgroup hours while enhancing safety compliance and operational efficiency. Skilled in dispatch planning and fostering strong union relationships to drive performance and cost reduction strategies.
Overview
8
8
years of professional experience
Work History
Business Operations Manager
United Parcel Service (UPS)
Philadelphia, PA
04.2024 - Current
- Lead daily operations of area package center, ensuring adherence to service commitments and performance targets.
- Monitor operational business requirements including safety, quality, and productivity, driving the development of effective operational plans.
- Oversee risk management processes and conduct safety compliance audits to maintain a comprehensive health & safety plan following OSHA, DOT, FMCSA, and company standards.
- Collaborate with cross-functional operations within package division to implement strategic dispatch plans, maximizing efficiency in package processing and delivery.
- Cultivate strong relationships with local union officials and address customer needs to resolve service-related issues.
- Deliver coaching and feedback to staff, ensuring alignment with career goals and performance enhancement plans.
- Identify opportunities for skill advancement and effectiveness in team performance evaluations.
- Monitor and track Key Performance Indicators (KPIs) to strategically align team goals and objectives to achieve corporate goals for safety, service, and performance.
- Collaborate and visit with area customers with sales team to problem solve service inefficiencies and discuss pricing options.
- Leads a team of four direct full-time supervisors, six part-time supervisors, and sixty-six delivery service providers.
Lead On-Road Supervisor
United Parcel Service (UPS)
Philadelphia, PA
01.2023 - 04.2024
- Ensured compliance with UPS and OSHA, Department of Transportation (DOT), FMCSA, health, and safety requirements.
- Trained and developed employees on the prescribed UPS safe work methods, policies, and procedures.
- Managed twenty-five direct report service providers: lead supervisor for a team of 75 Union and non-Union employees.
- Decreased workgroups over allowed hours by 20% from previous year.
- Supported the growth and development of leadership skills for eight part-time management staff.
- Collaborated with dispatch supervisor and preload management team to execute dispatch plan and ensure on road efficiency.
- Developed and implemented strategies to improve service provider efficiencies and reduce operational costs.
Package Dispatch Supervisor
United Parcel Service (UPS)
West Chester, PA
01.2022 - 01.2023
- Evaluation and planning of daily package dispatch to ensure efficient dispatch service performance.
- Analyzed center delivery volume and pick-up volume trends to create dispatch plans that reduce on-road costs and optimize driver productivity.
- Analyzed previous operation trends to identify opportunities for improvement and cost reduction; developed and executed performance plans.
- Formulated center dispatch plan based on geographical and logistical trends using historical and typical volume forecasts.
- Provided management team with weekly, monthly, and quarterly score cards examining service provider performance and trends to identify areas for improvement.
- Ranked top spot on UPS Chesapeake District yearly dispatch scorecard for achievement of center dispatch goals for 2022.
On-Road Supervisor
United Parcel Service (UPS)
West Chester, PA
03.2018 - 01.2022
- Reduced the amount of intersection accidents by 50% by identifying the top three causes and average tenure of accountable drivers; worked specifically with the short-tenured employees on one-on-one and group bases to discuss challenges and provide solutions.
Preload Supervisor
United Parcel Service (UPS)
West Chester, PA
01.2018 - 03.2018
- Managed the daily execution of the outbound operation in the West Chester facility; responsible for the employees who processed the packages and loaded the trucks and trailers to prepare for the last step in delivery.
- Collaborated with a team of supervisors to successfully operate the preload shift.
Education
Bachelor of Science - Business Management
West Chester University of Pennsylvania
West Chester, PA05.2017
High School Diploma - Reading, PA
Berks Catholic High School
Reading, PA06.2012
Skills
- Operations Management
- Transportation Management
- Cost Reduction Processes
- Training & Development
- Process Management
- Regulatory Compliance
- Union Management
- Team Management
- Process change & implementation
- Business planning and strategy
Profile Summary
Enthusiastic, insightful, and dynamic operations professional with 9+ years of experience in the transportation industry. Proven experience in overseeing business operations, optimizing processes to reduce operational cost, and improving health and safety standards. Purposeful and result driven management professional with experience mentoring and developing employees.
Timeline
Business Operations Manager
United Parcel Service (UPS)
04.2024 - Current
Lead On-Road Supervisor
United Parcel Service (UPS)
01.2023 - 04.2024
Package Dispatch Supervisor
United Parcel Service (UPS)
01.2022 - 01.2023
On-Road Supervisor
United Parcel Service (UPS)
03.2018 - 01.2022
Preload Supervisor
United Parcel Service (UPS)
01.2018 - 03.2018
Bachelor of Science - Business Management
West Chester University of Pennsylvania
High School Diploma - Reading, PA
Berks Catholic High School