Arkriba Brown
Laurel
Summary
Dynamic Medical Support Assistant with extensive experience at the Department of Defense, excelling in electronic health records management and patient processing. Proven ability to enhance operational efficiency through data analysis and exceptional customer service. Recognized for effectively coordinating appointment scheduling and improving patient communication in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Medical Support Assistant (OA)
Department of Defense
Bethesda
08.2019 - Current
- Communicate tactfully and effectively, both orally and in writing.
- Supported the Group Practice Manager (GPM) by tracking and developing short-range and long-range goals for the PCMH team business plans and objectives.
- Enter, retrieve, maintain, and process electronic patient medical health record data from P0630 Revenue Cycle, and P0630 Power Chart in accordance with clinic regulation, ensuring appropriate check-in with utilization of applicable systems and personal identifiers.
- Performs technical assignments, such as appropriate modifications for provider's appointments.
- Directed the PCMH Team office management, providing clerical and administrative support to maintain operational efficiency.
- Notification of patient arrival and administrative support to providers within scope of knowledge.
- Oversee the overall appointment scheduling activities, communication, and automated data processing equipment as it relates to Patient Appointment System (PAS).
- Act as the initial point of contact in person of telephonically with accurate relay of redirection of information, patient needs/ or urgent messaging.
- Assesses and/or forecasts demand, measures/forecasts capacity, and provides oversight of ongoing access improvement initiatives.
- Updated tracking logs, resolved administrative errors and discrepancies, and developed solutions for complex problems to enhance operational accuracy.
- Provides support to the Flight Commander and GPM for Access to Care Standards by building and maintaining provider templates, modifying appointment schedules in the Electronic Health Care Records System (EHR), coordinating patient referrals for care, and completing end of day processing.
- Serves as point of contact for the PCMH team for secure messaging (web-based communication services system) issues and notifications/responses.
- Prepare statistical and workload analysis reports.
- Demonstrate proficiency in knowledge of clinic functions and service provided to prevent conflicts in patient care and treatment.
- Evaluates and makes recommendations on provider's schedules and calendars.
- Finally, adherence to and observation of patient safety, HIPAA guidelines and privacy disclosure.
- Walter Reed National Military Medical Center
- Chief of Clinic: Dr. Angela Shaddeau
- Angela.k.shaddeau.mil@health.mil office: (301- 319- 4254)
- Okay to contact this Supervisor: Yes
Medical Support Assistant (Call Center)
Department of Veterans Affair
Hampton
05.2018 - Current
- Managed large volume of customer calls, ensuring friendly and courteous service.
- Provides customer service through attentiveness, clear communication, and time management skills.
- Collected and assessed information to facilitate appointment scheduling in the correct service area.
- Serves as a patient liaison for scheduling of services for multiple departments.
- Managed the coordination of overall service area schedules.
- Coordinated with patient care teams to analyze clinic utilization through report reviews.
- Locates referrals and calls patients to schedule appointments for different service areas.
- Communicates with clinic staff either by telephone or electronically to handle questions or concerns of customer.
- Communicates with non-VA medical facilities and entering appropriate information into the electronic records.
- Executed accurate data collection, documentation, and retrieval with computerized systems.
- Assists with communications during the inpatient to outpatient discharge for the veterans.
- Evaluated and identified process improvement opportunities to enhance customer experience.
- Provides feedback on the efficiency of scheduling discrepancy to department leadership for process improvement.
- Maintained compliance with all federal and state HIPAA/PHI laws.
- Facilitated communication between departments using multiple computer systems.
Medical Support Assistant (OA)
Department of Defense
Fort Meade
12.2012 - 05.2018
- Communicate tactfully and effectively, both orally and in written.
- Enter, retrieve, maintain and process electronic patient medical health record data from the Composite Health Care System (CHCS), Armed Forces Health Longitudinal Technology Application (AHLTA) and Behavioral Health Data Portal (BHDP) in accordance with clinic regulation, ensuring appropriate check-in with utilization of applicable systems and personal identifiers.
- Completed technical modifications for provider's appointment schedules.
- Received patients, visitors, and staff professionally, facilitating effective communication with those facing challenges due to physical, medical, emotional, or cultural diversity.
- Act as the initial point of contact in person of telephonically with accurate relay of redirection of information, patient needs, or urgent messaging.
- Updated tracking logs, resolved administrative errors and discrepancies, and developed solutions for complex problems to enhance operational efficiency.
- Managed all clerical tasks for clinic administrative support, such as processing patient information, completing necessary forms and documentation, and maintaining scheduling and reporting records.
- Demonstrate proficiency in knowledge of clinic functions and service provided to prevent conflicts in patient care and treatment.
- Evaluates and makes recommendations on provider's schedules and calendars.
- Finally, adherence and observation of patient safety, HIPAA guidelines and privacy disclosure.
- Maintained accurate records of supervisor's contact details for efficient follow-up.
- Indicated supervisor availability for reference checks and communication.
Medical Support Assistant (OA)
Department of Defense
Bethesda
06.2012 - 12.2012
- Handled clerical tasks for clinic administrative support, such as processing patients, completing necessary forms and documentation, reconciling end-of-day activities, and managing scheduling and correspondence.
- Modified provider's appointments based on technical requirements.
- Received patients, visitors, and staff professionally and courteously, facilitating effective communication with those facing challenges due to diverse physical, medical, emotional, or psychiatric conditions.
- Notification of patient arrival and administrative support to providers within the scope of knowledge.
- Updates tracking logs, resolves administrative errors and discrepancies, and develops solutions for difficult problems.
- Updated tracking logs and resolved administrative errors and discrepancies, developing solutions to complex problems to enhance operational efficiency.
- Handled clerical tasks for clinic administrative support, such as processing patients, completing necessary forms and documentation, reconciling end-of-day activities, and managing scheduling and correspondence.
- Performs technical assignments, such as appropriate modifications for provider's appointments.
- Provision of securing appropriate duress alarm and alert response with staff notification in accordance to established guidelines.
- Walter Reed National Military Medical Center
- Oversaw human resources operations
- Okay to contact this Supervisor:
Medical Support Assistant (OA)
Department of Defense
- Enter, retrieve, maintain and process electronic patient medical health record data from the Composite Health Care System (CHCS), Armed Forces Health Longitudinal Technology Application (AHLTA) and Behavioral Health Data Portal (BHDP) in accordance with clinic regulation, ensuring appropriate check-in with utilization of applicable systems and personal identifiers.
- Responsible for all clerical duties inherent to clinic administrative support mission to include patient in processing, completion of applicable forms and medical documentation, reconciling EOD END of DAY, clinic close out procedures, scheduling, memorandum, statistical reporting and routine correspondence.
- Performed technical assignments, including modifications for provider appointments.
- Received patients, visitors, and staff professionally, facilitating communication with difficult individuals due to physical, medical, emotional, cultural, or psychiatric challenges.
- Notification of patient arrival and administrative support to providers within the scope of knowledge.
- Communicate tactfully and effectively, both orally and in written.
- Updated tracking logs, resolved administrative errors and discrepancies, and developed solutions for complex issues.
- Responsible for all clerical duties inherent to clinic administrative support mission to include patient in processing, completion of applicable forms and medical documentation, reconciling EOD END of DAY, clinic close-out procedures, scheduling, memorandums, statistical reporting and routine correspondence.
- Performs technical assignments, such as appropriate modifications for provider's appointments.
- Provision of securing appropriate duress alarm and alert response with staff notification in accordance to established guidelines.
- Finally, adherence and observation of patient safety, HIPAA guidelines and privacy disclosure.
- Andrews Airforce Base
- Supervisor: HR
- Okay to contact this Supervisor:
Education
PHARMACY TECHNICIAN
Penn Foster Career School
Scranton, PA04-2022
Bachelor's Degree - Information Systems and Cybersecurity
ITT Technical Institute
Hanover, MD, United States09-2016
Associate degree - Network Systems Administration
ITT Technical Institute
Hanover, MD, United States12-2014
Skills
- Electronic health records
- Appointment scheduling
- Patient processing
- Data analysis
- Medical documentation
- Customer service
References
- Violeta Tan, Department of Defense - Behavioral Health, Psychiatrist, Violeta.o.tan.civ@mail.mil
- Maisley Paxton, Department of Defense - Behavioral Health, Supervising Psychologist, Maisley.Paxton@va.gov
- Felicia Freeman, Department of Defense - Behavioral Health, Health Systems Assistant, Felicia.l.freeman2.civ@mail.mil
Availability
Permanent, Full-Time
Clearance
Active Secret Clearance
Timeline
Medical Support Assistant (OA)
Department of Defense
08.2019 - Current
Medical Support Assistant (Call Center)
Department of Veterans Affair
05.2018 - Current
Medical Support Assistant (OA)
Department of Defense
12.2012 - 05.2018
Medical Support Assistant (OA)
Department of Defense
06.2012 - 12.2012
Medical Support Assistant (OA)
Department of Defense
PHARMACY TECHNICIAN
Penn Foster Career School
Bachelor's Degree - Information Systems and Cybersecurity
ITT Technical Institute
Associate degree - Network Systems Administration
ITT Technical Institute