Tashaya Massey
Whiteriver,AZ
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Medical Support Assistant (OA)
Whiteriver Indian Health Service
11.2024 - Current
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Used RPMS to maintain and record patient data and generate reports.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Interviewed patients to verify and update clinical and demographic records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Behavioral Health Technician
Rainbow Treatment Center
09.2024 - 11.2024
- Advise clients individually and in group sessions to assist in overcoming alcohol and drug dependency
- Monitor clients' medication and maintain logs documenting processes
- Deliver assigned educational module groups and oversee structured activities
- Perform administrative duties such as filing, copying, answering phones, etc
- Maintained confidentiality of residents, employees, and organization
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Sales Consultant
ADT Solar
01.2020 - 08.2024
- Adhered to the highest quality standards to provide clean and affordable energy to a wide range of residential customers
- Generated over 3 million in sales revenue
- Drove product introductions, in-person pitches and informational seminars on innovations in solar technology
- Managed customer accounts to secure customer satisfaction and repeat business
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and maintained comprehensive understanding of products, services, and competitors to enhance sales presentations
- Developed and implemented sales strategies to increase profits
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals
- Generated new leads through networking and attending industry events
- Negotiated contracts with clients and developed relationships with key personnel
- Utilized CRM software to manage customer accounts and track performance metrics
Accountant Specialist
Core Construction LLC
07.2017 - 05.2019
- Responsible for the accounting operations of the company and making changes as needed
- Performed administrative functions including data entry; submitted work orders; invoice processing and supervised subcontractors
- Executed wide range of construction projects while completing within strict time and quality constraints
- Communicated routinely with Project Managers on a variety of job-related topics including bonding, insurance, and contract agreements
- Supervised accounts payable and accounts receivable staff and functions
Office Manager
White Mountain Apache Tribe
10.2014 - 04.2017
- Provide administrative support to Tribal Planning Director
- Assist Community Development Planner in attracting new business development opportunities within the reservation
- Maintain department funds; supervise the receptionist; prepare and submit payment authorizations, vouchers
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Research Program Assistant
Johns Hopkins Center for American Indian Health
03.2012 - 08.2014
- Providing one-on-one home-based healthy living education and social support to youth with or at risk of type 2 diabetes
- Conducted parent/children health questionnaires; taught diabetic youth the importance of healthy eating
- Collected specimen and prepared for shipping and scheduling follow-up visits
- Worked closely with the Indian Health Services and facilitated advisory board meetings
- Conducted research to assist with routine tasks and special projects
- Conducted research and analyzed data to inform program decisions
Education
Bachelor of Science - Health Administration
University of Phoenix Online
Phoenix, AZ05.2014
Ameri-Corps Vista & NCCC -
Corporation For National Community Service
Aurora, Colorado06.2011
Associates of Applied Science - undefined
Northland Pioneer College
Show Low, AZ05.2010
High School Diploma - undefined
Blue Ridge High School
Pinetop, AZ05.2008
Skills
- Detail-oriented
- Electronic health records management
- Medical office administration
- HIPAA compliance
- Insurance verification
- Medical terminology knowledge
- Moderate clinical skills
- Good Communication Skills
- Management
- Business development
- Leadership skills
Timeline
Medical Support Assistant (OA)
Whiteriver Indian Health Service
11.2024 - Current
Behavioral Health Technician
Rainbow Treatment Center
09.2024 - 11.2024
Sales Consultant
ADT Solar
01.2020 - 08.2024
Accountant Specialist
Core Construction LLC
07.2017 - 05.2019
Office Manager
White Mountain Apache Tribe
10.2014 - 04.2017
Research Program Assistant
Johns Hopkins Center for American Indian Health
03.2012 - 08.2014
Associates of Applied Science - undefined
Northland Pioneer College
High School Diploma - undefined
Blue Ridge High School
Bachelor of Science - Health Administration
University of Phoenix Online
Ameri-Corps Vista & NCCC -
Corporation For National Community Service
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