Arlanda S. Sanders
Glendale,WI
Summary
Qualified Client Intake Specialist with proven ability to efficiently manage client onboarding processes and ensure seamless experience. Successfully implemented streamlined procedures that improved client satisfaction and workflow. Demonstrated expertise in data entry and communication skills, consistently maintaining accuracy and fostering positive client interactions.
Overview
19
19
years of professional experience
Work History
Client Intake Specialist
Gruber Law Offices LLC
Milwaukee, WI
09.2019 - Current
- Conducted initial client screenings to gather essential information for case evaluation.
- Managed appointment scheduling for consultations and follow-ups with clients and attorneys.
- Assisted in preparing documentation for legal cases, ensuring compliance with procedures.
- Communicated effectively with clients to understand their needs and provide support throughout the intake process.
- Coordinated with legal teams to streamline case intake workflows and improve efficiency.
- Trained new staff on intake procedures and software utilization for optimal performance.
- Improved client satisfaction by efficiently conducting legal intakes and gathering relevant information for attorneys.
- Coordinated appointments between clients and attorneys, ensuring efficient scheduling and time management within the firm.
- Provided exceptional customer service while maintaining confidentiality and protecting sensitive client information during intake interviews.
Legal Administrative Assistant
Independent Care Heath Plan
Milwaukee, WI
10.2018 - 2019
- Compile and process confidential materials as necessary.
- Fully Execute Provider & Administrative contracts.
- Coordinate all travel arrangements for Vice President including airfare, hotel and conference registrations.
- Maintain the Vice President's/General Counsel calendar, serve as first contact for Vice President/General Counsel.
- Serve as the primary liaison between clients and vendors.
- Function as main point of contact for the Board of Directors including; board meeting notices, managing RSVP's, meeting minutes and materials, signatures and approvals.
Administrative Assistant
Cosmetic & Plastic Surgery Specialists
Milwaukee, WI
08.2016 - 10.2018
- Adhered to strict HIPAA guidelines at all times according to company policy.
- Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Prepared patient charts, pre-admissions and consent forms as necessary.
Receptionist Administrative Assistant
Tri Tech Corporation
Waukesha, WI
08.2011 - 08.2016
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answer service calls and route to appropriate technician.
- Provided clerical support to company employees, including copying, faxing and file management.
- Prepared and delivered bank deposits.
- Performed general administrative duties, including copying, faxing and filing.
- Managed office inventory by restocking supplies and placing purchase orders to obtain ample stock.
Billing/Claims Specialists
Vision Insurance Plan Of America Inc
West Allis, WI
06.2007 - 07.2011
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Posted receipts to appropriate general ledger accounts.
- Balanced monthly ledger accounts to accurately record cost and month end accruals.
- Tracked the process of all outstanding insurance claims.
- Supervised invoice processing, purchase orders, expense reports, credit memos, and payment transactions.
Education
Associate of Arts - Legal Studies
Purdue Global
West Lafayette, IN09-2026
Skills
- Case evaluation
- Client communication
- Confidentiality compliance
- Client confidentiality
- Legal terminology proficiency
- Follow-up skills
Timeline
Client Intake Specialist
Gruber Law Offices LLC
09.2019 - Current
Legal Administrative Assistant
Independent Care Heath Plan
10.2018 - 2019
Administrative Assistant
Cosmetic & Plastic Surgery Specialists
08.2016 - 10.2018
Receptionist Administrative Assistant
Tri Tech Corporation
08.2011 - 08.2016
Billing/Claims Specialists
Vision Insurance Plan Of America Inc
06.2007 - 07.2011
Associate of Arts - Legal Studies
Purdue Global