Arlando King Jr
Comcast
9
years of professional experience
Results-driven network professional with deep experience in diagnosing complex hardware, software, and connectivity issues. Skilled in preventive maintenance, disaster recovery planning, and detailed ticket management. Known for restoring service quickly, documenting repairs clearly, and supporting reliable network performance.
Work History
Network Technician
9 Years 2 Months- Installed, configured, and maintained modems, routers, gateways, and customer premises equipment.
- Inspected coaxial and fiber connections to verify signal quality and network integrity.
- Tracked outages and escalations through work order systems, ensuring timely restoration of service.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Maintained detailed inventory records for all networking equipment, simplifying asset tracking and management practices within the department.
- Diagnosed broadband, voice, and video service issues using signal tests and network monitoring tools.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Documented troubleshooting steps, repair actions, and service notes for accurate case resolution.
- Mentored junior technicians on troubleshooting standards, safety practices, and customer service expectations.
Education
ITIL 4 - Network And System Administration
Broadband Distribution Specialist - Network And System Administration
Manufacturing Processes And Safety - Logistics And Materials Management
Skills
Network configuration
Network troubleshooting
Signal testing
Hardware installation
Preventive maintenance
Ticket management
Disaster recovery planning
Operating systems
Timeline
Network Technician
Comcast
09.2017 - CurrentRead More
Society of Cable Telecommunications Engineers
Broadband Distribution Specialist from Network And System Administration
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PeopleCert
ITIL 4 from Network And System Administration
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Manufacturing Skill Standard Council
Manufacturing Processes And Safety from Logistics And Materials Management
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