Arlando Scott
Waldorf
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
SERVER/Bartender
Cheddars Scratch Kitchen
07.2017 - Current
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Lead Customer Service Representative
AT&T
03.2020 - 10.2022
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Established positive relationships with clients through regular follow-ups and personalized service offerings.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
Virtual Customer Service Representative
Comcast
07.2017 - 09.2019
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
- Contributed to company growth by consistently meeting or exceeding performance benchmarks in key metrics.
- Assisted customers in navigating online resources, guiding them toward self-service options when appropriate for quicker resolution times.
Education
Bachelor of Science - Communication
Bowie State University
Bowie, MD12.2019
Associate of Science - Criminal Justice
ASA Junior College
Communication minor in Conflict Analysis Dispute Resolution
Salisbury University
Salisbury, MDSkills
- Interpersonal skills
- Strong communicator
- Attention to details
- Team player
- Self-starter and efficient
- Able to thrive under pressure
- Verbal/written communication skills
- Hands on learner
- Work well independently
- Strong work ethic
- Professional appearance
- Critical thinking
- Data entry
Additional Information - Honors And Activities
- Dean's List: Bowie State
- Volunteer football coach
Employee of the Month (2017)
Named "Employee of the Month" Cheddars Scratch Kitchen for going above and beyond for the customers.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Customer Service Representative
AT&T
03.2020 - 10.2022
Virtual Customer Service Representative
Comcast
07.2017 - 09.2019
SERVER/Bartender
Cheddars Scratch Kitchen
07.2017 - Current
Associate of Science - Criminal Justice
ASA Junior College
Communication minor in Conflict Analysis Dispute Resolution
Salisbury University
Bachelor of Science - Communication
Bowie State University
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