Arlandra Frazier
Grand Prairie,Texas
Summary
A highly motivated social media manager and analyst with more than 5 years of experience in the field, as well as customer relations support for some of the most well-known businesses that help handle our interactions with friends and family. Advanced client service skills and relationship building to maintain customers' confidence in the business. Advanced expertise in creating effective financial reports and client administration. Giving higher management regular updates on events, setting up meetings, and using time management techniques. Information technology problem solving with operating and security tools. increasing business output by 20% in six months.
Overview
9
9
years of professional experience
Work History
Production Associate
HelloFresh
Irving, Texas
10.2023 - Current
- Follow guidelines for proper assembly and production of food kits boxes on the assembly line
- Reports defective materials or questionable conditions to the quality assurance team or supervisor
- Maintains the work area and the equipment in a clean and orderly condition and follows prescribed safety regulations
- Occasionally required to prepare ingredients using tools such as food scales, measuring spoons and cups, etc
- We are responsible for carrying out an array of duties such as receiving and processing incoming stock and raw materials
- Picking and filling orders from stock
- Overseeing the packing and shipping of orders
- Managing, retrieving and organizing stock.
Social Media Analyst
Genpact LLC
Richardson, Texas
01.2018 - 03.2023
- Recognize and follow any content policies and guidelines provided by the client
- Check the compliance of online videos, social media, web pages, and advertising material
- Analyze the content-whether it be written, visual, audible, or in another format-each day
- Determine what material doesn't adhere to criteria and an action flag
- Improve policies, tools, and procedures by providing feedback
- Become well-versed in neighboring and cross policies rather than just the one that is given
- When necessary and as asked by the manager, teach other team members how to complete the daily tasks.
Customer Service Representative
Ditech Financial LLC
Irving, Texas
05.2016 - 08.2017
- Work closely with Ditech's customers as a customer service representative to consult with them on their current and future needs in achieving their financial objectives
- Every customer will receive comprehensive and appropriate answers from us as CSR
- The duty of the CSR is to speak with the customer to collect information based on their particulate financial requirements, goals, and situations
- As a CSR, we will serve as the primary point of contact for the clients as the representative
- To provide a top-notch customer experience while educating and advising on ways to keep homeownership and financial stability
- Manage customers’ accounts
- Resolve customer issues
- Respond to any inquiries and issues
- Responsible for troubleshooting applications
- Assist customers via live chat
- Greet customers with a warm welcome.
Amazon Fulfillment Associate/Problem Solver
Amazon Fulfillment Center
Dallas, Texas
11.2015 - 04.2016
- As a warehouse fulfillment associate for Amazon, being accountable for performing a variety of tasks: Processing inbound stock materials
- Picking and filling stock orders
- Managing the packaging and shipping of orders
- Managing, retrieving, and organizing stock
- To ensure that customers' orders are delivered, as a problem solver we must find, look into, and fix shipment errors using putty, kick-out, and optimized outbound problem solve (OOPS) tools
- Train employees on how to work safety, maintain a tidy and organized workspace in accordance with 4M/5S principles, and work safely.
Crew Member/Shift Leader
Ditech'sDitechPopeye's Restaurants
Dallas, Texas
02.2015 - 06.2015
- Welcomes all visitors and makes them feel at home
- Consistently prepares and displays high-quality goods
- Offers credit and cash transactions
- Maintains a neat and clean workspace
- Follows all policies and procedures relating to the safe handling of food
- Keep workstations sufficiently stocked
- Replenishes stations as necessary
- Ability to work in a fast-paced workplace
- Operated the cash register
- Answered the phones
- Labeled boxes and containers
- Organized new employee orientations
- Order and prepare foods.
Education
High School Diploma -
Lancaster High School
Lancaster, TX06-2015
Some college courses; still pursuing an education. -
Mountain View College
Skills
- Food handling (2 years)
- Typing (5 years)
- Cashiering (4 years)
- Customer Service (7 years)
- Social media management (5 years)
- Microsoft Excel (10 years)
- Microsoft Word (10 years)
- Microsoft Outlook (10 years)
- Microsoft PowerPoint (10 years)
- Microsoft Email (10 years)
- Escrow (1 year)
- Live chat (4 months)
- Technical Support (5 years)
- Food Preparation
- Account Management (1 year)
- Food Production
- 5S (Amazon)
- Pricing
- Order Picking
- Administrative Experience
- Medical Terminology
- Leadership
- Scheduling (Proficient)
- Teamwork: Interpersonal skills (Highly Proficient)
- Customer Focus & Orientation (Proficient)
- Reliability (Proficient)
- Warehouse Safety (Proficient)
- Materials Handling
- Operations Support
- Assembly and production
- Supply chain distribution
- Manufacturing Processes
References
References available upon request.
Timeline
Production Associate
HelloFresh
10.2023 - Current
Social Media Analyst
Genpact LLC
01.2018 - 03.2023
Customer Service Representative
Ditech Financial LLC
05.2016 - 08.2017
Amazon Fulfillment Associate/Problem Solver
Amazon Fulfillment Center
11.2015 - 04.2016
Crew Member/Shift Leader
Ditech'sDitechPopeye's Restaurants
02.2015 - 06.2015
High School Diploma -
Lancaster High School
Some college courses; still pursuing an education. -
Mountain View College