Arlaysha Lewis
Monticello,MS
Overview
2022
2022
years of professional experience
Work History
CSR Agent
Maximus Call Center
Hattiesburg, MS
2018.06 - 2022.02
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Analyzed market trends in order to identify potential areas for new business opportunities.
- Prepared promotional materials for marketing campaigns.
Customer Service Representative
Teleperformance
Salt Lake City, UT
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Oversaw warranty counseling process to manage expense controls.
- Led on- and off-site customer support teams across multiple time zones.
Education
High School Diploma -
Lawerence County High School
Monticello Ms 2023-05
Skills
- CRM Software
- Call center experience
- Complaint Handling
- Consultative Sales
Timeline
CSR Agent
Maximus Call Center
2018.06 - 2022.02
Customer Service Representative
Teleperformance
High School Diploma -
Lawerence County High School