Overview
Work History
Education
Skills
Timeline
Generic

Arlaysha Lewis

Monticello,MS

Overview

2022
2022
years of professional experience

Work History

CSR Agent

Maximus Call Center
Hattiesburg, MS
2018.06 - 2022.02
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Analyzed market trends in order to identify potential areas for new business opportunities.
  • Prepared promotional materials for marketing campaigns.

Customer Service Representative

Teleperformance
Salt Lake City, UT
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Oversaw warranty counseling process to manage expense controls.
  • Led on- and off-site customer support teams across multiple time zones.

Education

High School Diploma -

Lawerence County High School
Monticello Ms
2023-05

Skills

  • CRM Software
  • Call center experience
  • Complaint Handling
  • Consultative Sales

Timeline

CSR Agent

Maximus Call Center
2018.06 - 2022.02

Customer Service Representative

Teleperformance

High School Diploma -

Lawerence County High School
Arlaysha Lewis