Zabada Savage
Qualfon
Johnstown,USA
9
years of professional experience
I am looking forward to further my professional career as a customer service representative in a family oriented environment. If given the opportunity, I am dedicated to helping the company excel. Committed Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work History
CSR AGENT
2 Years 7 Months- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Being the Pharmacy Help Desk agent, having medical terminology and being able to recommend alternative medications for members.
Medicare Special Enrollment Agent
3 Months- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Assisted Medicare members signing up for Medicare .
INVENTORY ASSOCIATE
4 Months- Provided accurate data entry for all received items, ensuring timely updates to the inventory database.
- Completed physical inventory counts each month.
KITCHEN PREP MANAGER
3 Years 6 Months- Maintained high standards of cleanliness in all work areas, adhering to strict health and safety regulations.
- Conducted regular performance evaluations for team members, recognizing strengths and identifying areas for growth and improvement.
- Organized storage areas for easy access to ingredients and supplies, minimizing wasted time during busy periods.
SU CHEF
2 Years 5 Months- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Acted as head chef when required to maintain continuity of service and quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
Education
Associate of Science - Medical Billing And Coding
Skills
Problem Solving
Technical Knowledge
CRM Software
Willingness To Go Above & Beyond
Positive/Welcoming Attitude
Effective Listening
Patient
Attentive
Call Center Experience
Good Time Management
Product/Service Knowledge
Clear Communication
Empathy
Adaptability
Coding systems : ICD-10-CM
IDC-10-PCS
CPT and HCPCS level ll codes
Medical knowledge : medical terminology
anatomy and physiology.
Billing and Insurance : claims processing
revenue cycle management and Medicare/Medicaid guidelines.
Software proficiency: experience with electronic health records (EHR) and billing programs like Epic
Advanced MD or eClinicalWorks .
Accomplishments
- Publish Author of Dedication to Darkness
Timeline
CSR AGENT
Qualfon
12.2023 - CurrentRead More
Medicare Special Enrollment Agent
Qualfon
09.2023 - 12.2023Read More
INVENTORY ASSOCIATE
Wis International
04.2023 - 08.2023Read More
KITCHEN PREP MANAGER
Bud And Marilyn's
09.2019 - 03.2023Read More
SU CHEF
Royal Sushi & Izakaya
04.2017 - 09.2019Read More
Ultimate Medical Academy
Associate of Science from Medical Billing And Coding
Read More