Zabada Savage
Johnstown,PA
Summary
I am looking forward to further my professional career as a customer service representative in a family oriented environment. If given the opportunity, I am dedicated to helping the company excel. Committed Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
CSR Agent
Qualfon
12.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Being the Pharmacy Help Desk agent, having medical terminology and being able to recommend alternative medications for members.
CSR Agent
Qualfon
09.2023 - 12.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Inventory Associate
Wis International
04.2023 - 08.2023
- Provided accurate data entry for all received items, ensuring timely updates to the inventory database.
- Completed physical inventory counts each month.
Kitchen Prep Manager
Bud And Marilyn's
09.2019 - 03.2023
- Maintained high standards of cleanliness in all work areas, adhering to strict health and safety regulations.
- Conducted regular performance evaluations for team members, recognizing strengths and identifying areas for growth and improvement.
- Organized storage areas for easy access to ingredients and supplies, minimizing wasted time during busy periods.
Su Chef
Royal Sushi & Izakaya
04.2017 - 09.2019
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Acted as head chef when required to maintain continuity of service and quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
Education
High School Diploma -
Faith Connection Christian Academy
12.2017
Skills
- Problem Solving
- Adaptability
- Patient
- Empathy
- Effective Listening
- Clear Communication
- Positive/Welcoming Attitude
- Product/Service Knowledge
- Willingness To Go Above & Beyond
- Good Time Management
Accomplishments
Publish Author of Dedication to Darkness
Published Date : February 8. 2022
Timeline
CSR Agent
Qualfon
12.2023 - Current
CSR Agent
Qualfon
09.2023 - 12.2023
Inventory Associate
Wis International
04.2023 - 08.2023
Kitchen Prep Manager
Bud And Marilyn's
09.2019 - 03.2023
Su Chef
Royal Sushi & Izakaya
04.2017 - 09.2019
High School Diploma -
Faith Connection Christian Academy
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