Leila Thomas
Tampa,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
CSR Agent
Safelite AutoGlass
04.2023 - 10.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
Insurance Specialist
Wipro
08.2021 - 01.2023
- Used company software to analyze customer coverage needs, write quotes and issue policies
- Analyzed insurance policies to verify compliance with state and federal regulations
- Analyzed clients' current insurance policies and suggested additions or other changes
- Obtained underwriting approval by completing an application for coverage
- Submitted forms to obtain binder coverage
- Ensured that policy requirements were fulfilled, including any necessary medical examinations and completion of appropriate forms.
Caregiver, Special Needs
We Care Life Source LLC
06.2021 - 08.2022
- Assisted residents in activities of daily living to maintain health and dignity
- Coordinated medical appointments, errands, and social events
- Worked in cooperation with family and outside providers to meet physical and emotional needs of patients
- Facilitated social activities for clients to maintain a sense of purpose and community.
Cashier Team Lead
Tropical Smoothie
02.2021 - 05.2021
- Read and follow cash register totals and verified against cash in till
- Handled large amounts of money and supported accuracy of financial transactions
- Collaborated with management to develop and implement new strategies for improved customer service.
Education
Certification In Medical Billing & Coding -
DeVry University
Downers Grove, IL12.2023
Skills
- Customer Service
- Scheduling Software
- Documentation Skills
- Microsoft Windows
- Medicare Compliance
- Call Center Experience
- Multitasking
- Conflict Resolution
Personal Information
Title: CUSTOMER SUPPORT ASSOCIATE
References
- Lavonda Hargrove, Supervisor, lavonda@wecarelifesource.com, We Care Life Source
- James Updike, Coworker, jupdike3@gmail.com, (321) 374-3367, Wipro
Extracurricular Activities
Mental Health Advocate
Timeline
CSR Agent
Safelite AutoGlass
04.2023 - 10.2023
Insurance Specialist
Wipro
08.2021 - 01.2023
Caregiver, Special Needs
We Care Life Source LLC
06.2021 - 08.2022
Cashier Team Lead
Tropical Smoothie
02.2021 - 05.2021
Certification In Medical Billing & Coding -
DeVry University