Summary
Overview
Work History
Education
Skills
Timeline
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Arlean Carpenter

Rio Rancho

Summary

Ambitious self starter ready to embrace new challenges and contribute to the company's overall success, with a strong desire to make a measurable difference within this company and our community. A courageous leader willing to identify talent and demonstrate ownership throughout the team. Highly qualified in service-based positions requiring an emphasis on customer satisfaction in a fast paced environment. Strong interpersonal skills; effective collaboration with management team and team members to build a positive and cohesive work environment.

Overview

8
8
years of professional experience

Work History

Team Leader Manager

Target
02.2022 - Current
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
  • Developed strong relationships with cross-functional departments to support successful project execution.
  • Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.

Store Manager

Starbucks
09.2021 - 03.2022
  • Created a warm and welcoming environment for both customers and employees.
  • Delivered exceptional customer service, making genuine efforts to get to know our customers.
  • Prioritizing and planning all daily, weekly, and monthly tasks to ensure company standard and success.
  • Building and growing capability in my team, helping employees attain the knowledge and skills they need to succeed.
  • Creating weekly schedules that balance any events/activities, company labor requirements, and team member requests.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Performed till audits, starting and finalizing deposits, as well as processing weekly payroll.

Shift Supervisor/Assistant Store Manager

Starbucks
01.2019 - 09.2021
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Completed inventory audits to identify losses and project demand.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Assisted with hiring of new employees by verifying references and prior employment.
  • Worked closely with store manager to maintain day-to-day operations.
  • Thoroughly performed opening and closing procedures including all cash handling procedures.
  • Creating an uplifting and welcoming work environment for coworkers.

Shift Leader

Firehouse Subs
08.2017 - 03.2020
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Directed employees through daily routines.
  • Thoroughly followed and coached team members on all safe food handling procedures.

Education

Diploma -

Farmington High School
Farmington, NM
05.2015

Skills

  • Collaborative and adaptive
  • Exceptional customer service
  • Multitasking and Organization
  • Cash Management
  • Policies and Procedures
  • Recruiting and Hiring
  • Goal Setting
  • Team Leadership
  • Learning agility
  • Accurate data entry
  • Inventory and processing
  • Problem resolving

Timeline

Team Leader Manager

Target
02.2022 - Current

Store Manager

Starbucks
09.2021 - 03.2022

Shift Supervisor/Assistant Store Manager

Starbucks
01.2019 - 09.2021

Shift Leader

Firehouse Subs
08.2017 - 03.2020

Diploma -

Farmington High School

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Arlean Carpenter