Kemberly Hall

• Oversaw daily store operations, including cash handling, register reconciliation, and end-of-day closing procedures.
• Balanced cash drawers and prepared accurate nightly deposits in accordance with company policies.
• Maintained inventory through stocking, organization, and routine inventory checks.
• Received and processed deliveries, ensuring timely restocking and a clean, well-organized sales floor.
• Received highest sales in store region while employed.
• Decreased loss of sales by 10%.

• The Residential Care Program Coordinator is responsible for overseeing the coordination of care services within a state-operated residential care facility. This role ensures that residents receive individualized, high-quality care by collaborating with staff, healthcare providers, and family members.
• Primary Responsibilities:
• Implement and monitor individualized care plans to meet the medical, emotional, and social needs of residents.
• Ensure residents attend appropriate medical appointments, therapy sessions, and support services.
• Advocate for residents by addressing concerns, needs, and preferences in a timely manner.
• Maintain accurate and confidential records of resident care plans, progress notes, and incident reports.
• Ensure compliance with Arkansas state laws, Medicaid requirements, and facility policies.
• Assist in conducting assessments and evaluations to determine resident eligibility for services.
• Monitor and report changes in resident conditions to the appropriate supervisors and healthcare providers.
• Respond to emergency situations and behavioral crises by implementing de-escalation strategies.
• Work with mental health professionals to develop behavior intervention plans as needed.
• Assist with daily operations, ensuring a safe, clean, and structured living environment.
• Participate in facility inspections, audits, and quality improvement initiatives.
• Managed over 90 to 100 direct care staff on a daily basis.

• Supervise and coordinate activities for residential care programs, overseeing direct care staff and ensuring high standards of resident care.
• Establish work schedules, assign duties, and monitor staff performance to ensure adherence to procedures and deadlines.
• Develop and implement operational procedures through training and staff meetings.
• Monitor daily operations, review logs and reports, and observe activities to ensure compliance with policies and individualized program plans.
• Counsel and advise staff, residents, and families to resolve personal or behavioral issues.
• Address and resolve client and staff complaints, conduct investigations, and take corrective actions.
• Conduct staff meetings to review concerns and intervene in crisis situations.
• Inspect residential areas for cleanliness, safety, and compliance, taking corrective actions as needed.
• Maintain documentation and reporting in accordance with state and federal regulations.
• Provide leadership during emergencies, behavioral crises, or medical incidents.
• Train staff on de-escalation, crisis response, and intervention strategies.
• Mediate conflicts between residents, staff, and families to maintain a positive environment.
• Managed over 50 staff daily.

• Supervise, train, and evaluate direct care staff to ensure high standards of resident care an facility operations.
• Oversee the implementation of individualized care plans tailored to residents’ medical, social, and emotional needs.
• Monitor resident well-being and coordinate services with healthcare providers, therapists, and case workers.
• Respond to resident concerns, grievances, and emergency situations in a timely and effective manner.
• Ensure the facility operates in compliance with Arkansas health and safety regulations, Medicaid requirements, and agency policies.
• Maintain accurate records, documentation, and reports related to resident care, staff performance, and incident management.
• Provide guidance and support in behavioral interventions, crisis management, and de-escalation techniques.
• Serve as the point of contact during emergencies, including medical incidents, behavioral issues, and facility-related concerns.
• Mediate and resolve conflicts between residents, staff, and external stakeholders professionally and fairly
• Managed over 50 staff daily.
• Managed up to 40 or more clients daily.

• Managed daily office operations and provided administration support to management and staff.
• Processed customer invoices, billing statements, and account transactions accurately and timely.
• Maintained accounts receivable records and monitored outstanding balances.
• Collected and posted payments, reconciled accounts, and resolved medical billing discrepancies.
• Assisted with payroll processing, data entry, and financial record maintenance.
• Answered multi-line phone systems and provided customer service to clients and vendors.
• Scheduled appointments, coordinated meetings, and maintained office calendars.
• Prepared reports, spreadsheets, correspondence, and other business documents.
• Maintained filing systems and ensured accurate recordkeeping of financial and customer information.
• Assisted with budgeting, expense tracking, and monthly financial reporting.
• Coordinated with customers regarding billing questions, payments arrangements, and account updates.
• Ordered office supplies and managed inventory to support daily operations.
• Trained and assisted offices staff with administrative procedures and office software.
• Ensured compliance with company policies and confidentiality standards.
• Supported the office manager with special projects and day to day business operations.

• Assess the needs and goals of individuals with physical disabilities or cognitive impairments.
• Design and implement individualized training programs to help clients achieve greater independence.
• Teach daily living skills such as personal hygiene, housekeeping, cooking, and budgeting.
• Assist clients with physical tasks, including mobility training and physical therapy exercises.
• Monitor and document clients’ progress, adjusting training programs as necessary of 20 clients.
• Facilitate community integration and social interaction by organizing outings and activities.
• Collaborate with healthcare professionals (e.g., occupational therapists, social workers) to create comprehensive care plans.
• Provide emotional support and guidance to clients and their families.
• Help clients manage time effectively and develop problem-solving skills.
• Received highest level of performance evaluations yearly.
• Monitored and handled daily phone calls with supervisor and family members.
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GPA: 3.7