Terra Lehman
Columbia,SC
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering six years of extensive leadership experience in sales. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
6
6
years of professional experience
Work History
Team Leader Manager
Petsense
06.2023 - 10.2023
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Accomplished multiple tasks within established timeframes.
DATA ENTRY SPECIALIST
Stier Supply Company
10.2022 - 01.2023
- Maintains database by entering new and updated customer and account information
- Prepares source data for computer entry by compiling and sorting information
- Produced monthly reports with advanced Excel spreadsheet functions
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
GUEST EXPERIENCE SPECIALIST
Petco
03.2022 - 08.2022
- Ensure that store animals, birds, reptiles and fish receive the highest quality care, maintained in habits that are clean, safe, and secure, and that all reasonable and required steps are taken to maintain their good health
- Interacts professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests
ADOPTIONS REPRESENTATIVE
Hawaiian Humane Society
12.2019 - 12.2020
- Worked in settings including kennels, and animal shelters to care for up toanimals at once
- Participated in seminars and additional training to expand knowledge and skills
- Coordinated safe and efficient transport of animals, equipment, and supplies between different worksites.
Team Lead, Tractor
Tractor Supply Company
01.2019 - 09.2019
- Supply Company
- Trained and managed new employees
- Maintained a friendly, outgoing personality to promote a positive work environment and satisfy customer needs
- Learned all about different feed, medicine, hygiene, and equipment for various animals such as livestock and pets
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
SUBSTITUTE TEACHER
Somerset County Public Schools
01.2019 - 09.2019
- Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability
- Developed interesting course plans to meet academic, intellectual and social needs of students
- Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.
Retail Sales Lead
Victoria Secret
09.2018 - 01.2019
- Drove sales by effectively upselling and cross-selling products to maximize profitability
- Maintained a friendly, outgoing personality to promote a positive work environment and satisfy customer needs
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
SIGNAL SUPPORT SYSTEMS SPECIALIST
United States Army
09.2017 - 09.2018
- Maintained signal support systems and provided technical advice to commanders, staff and subordinates
- Developed and maintained the unit's daily personnel accountability report for 32 soldiers
- Acted as a mentor to fellow soldiers to align them with core Army values and promote their personal and professional development
- Aided senior leadership during the executive decision-making process and delivered regular reports to recommend corrective actions and improvements.
Education
Associate of Science - Forensic Psychology
Midlands Technical College
West Columbia, SC01.2025
Skills
- Communication skills
- Management
- Strategic Planning
- Critical thinker
- Multitasking
- Adaptive
- Employee Scheduling
- Retail Sales
- Mentoring
- Entry Recording
- Guest Relations Experience
Timeline
Team Leader Manager
Petsense
06.2023 - 10.2023
DATA ENTRY SPECIALIST
Stier Supply Company
10.2022 - 01.2023
GUEST EXPERIENCE SPECIALIST
Petco
03.2022 - 08.2022
ADOPTIONS REPRESENTATIVE
Hawaiian Humane Society
12.2019 - 12.2020
Team Lead, Tractor
Tractor Supply Company
01.2019 - 09.2019
SUBSTITUTE TEACHER
Somerset County Public Schools
01.2019 - 09.2019
Retail Sales Lead
Victoria Secret
09.2018 - 01.2019
SIGNAL SUPPORT SYSTEMS SPECIALIST
United States Army
09.2017 - 09.2018
Associate of Science - Forensic Psychology
Midlands Technical College
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