Arleashea Carter
Truist
Atlanta,GA
8
years of professional experience
Proactive and detail-oriented professional seeking to transition into the construction industry by leveraging strong organizational, communication, and multitasking skills. Experienced in managing competing priorities and maintaining efficient workflows in fast-paced environments. Committed to continuous learning and eager to build a successful long-term career in construction management.
Work History
Dispatch & Security Console Operator
4 Months- Monitored security systems and alarms, ensuring adherence to safety and compliance standards.
- Maintained security console, accurately recording visitor, delivery, and activity logs to support operational integrity.
- Responded promptly to security incidents, coordinating with law enforcement as necessary.
- Conducted regular inspections of premises, identifying and addressing potential security vulnerabilities.
Insurance Agent
2 Years 6 Months- Followed up with prospective clients using Salesforce, educating them on financial solutions to help achieve long-term financial goals.
- Responded to customer inquiries promptly, fostering positive client relationships and ensuring understanding of company policies.
- Cultivated long-term customer relationships, enhancing client retention and driving organic business growth.
Community Engagement Intern
1 Year- Assisted in developing engagement strategies to increase community participation and awareness of programs.
- Coordinated community outreach events, fostering relationships with local organizations and stakeholders.
- Conducted surveys and gathered feedback to evaluate community needs and improve service offerings.
- Collaborated with team members on social media campaigns to enhance online presence and engagement.
Front End Supervisor
5 Years- Resolved customer concerns with friendly, knowledgeable service, enhancing customer satisfaction and loyalty.
- Coached employees on effective sales techniques and managing difficult customer interactions, improving team competency.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed visitors and customers, provided assistance, and answered questions to foster positive relationships.
Member Care Agent
1 Year 1 Month- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted high volume of customers daily, fostering positive experiences and ensuring satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Resolved customer complaints promptly and courteously, reinforcing professional reputation.
- Worked in hybrid environment, balancing remote and in-office tasks.
Transportation Security Officer
1 Year 4 Months- Monitored flow of passengers through screening checkpoints to facilitate orderly and efficient processing of passengers.
- Attended daily briefings with supervisors to address and resolve issues in security screening processes.
- Interacted with public to provide directions, clarify rules and regulations, and effectively respond to inquiries.
Patient Services Representative
5 Months- Utilized scheduling platform, work email, insurance verification, and dental doctors contacts to streamline patient interactions.
- Demonstrated effective telephone etiquette by engaging customers professionally.
- Handled both inbound and outbound calls from patients regarding appointment scheduling, dental care payments, and general questions.
Education
Associate of Applied Science - Business Management
Life & Health License - Insurance And Risk Management
Property & Casualty License - Insurance And Risk Management
Skills
Account Management
Quality Assurance
Appointment Scheduling
Emergency Response Procedures
Surveillance Operations
Thorough Documentation
Microsoft Office
Project Coordination
Providing Exceptional Service
Data entry
Timeline
Dispatch & Security Console Operator
Truist
04.2026 - CurrentRead More
Community Engagement Intern
Walton Reserve
06.2024 - 06.2025Read More
Insurance Agent
State Farm
09.2023 - 03.2026Read More
Member Care Agent
Delta Community Credit Union
08.2021 - 09.2022Read More
Transportation Security Officer
Chesley Brown International
04.2020 - 08.2021Read More
Patient Services Representative
Benevis Dental Management
10.2019 - 03.2020Read More
Front End Supervisor
The Home Depot
08.2018 - 08.2023Read More
Kaplan Career Institute
Property & Casualty License from Insurance And Risk Management
Read More
Kaplan Career Institute
Life & Health License from Insurance And Risk Management
Read More
Chattahoochee Technical College
Associate of Applied Science from Business Management
Read More