ARLEASHEA CARTER
Austell,GA
Summary
Customer experience specialist in pursuit of an opportunity to leverage current skillsets and develop professionally within the insurance industry.
Overview
5
5
years of professional experience
Work History
Front End Supervisor
The Home Depot
08.2018 - 08.2023
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored cash drawers and checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Member Care Agent
Delta Community Credit Union
08.2021 - 01.2022
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Transportation Security Officer
Chesley Brown International
04.2020 - 08.2021
- Monitored flow of passengers through screening checkpoints to facilitate orderly and efficient processing of passengers.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
Patient Services Representative
Benevis Dental Management
10.2019 - 03.2020
- Utilized scheduling platform, work email, insurance verification and dental doctors contacts to ensure ease when dealing with our patients.
- Possessed great telephone etiquette, customer service and particular focus on salesmanship skills
- Responsible for handling both inbound and outbound calls from patients regarding appointment scheduling, dental care payments and general questions
Education
Property & Casualty License - Insurance And Risk Management
Kaplan Career Institute
09.2023
Associate of General Studies - Accounting And Business Management
Chattahoochee Technical College
Marietta, GA05.2022
Skills
- Customer Service Excellence
- Account Management
- Financial Literacy
- Quality Assurance
- Basic IT Support
- Microsoft Office: Word, Excel & Powerpoint
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Member Care Agent
Delta Community Credit Union
08.2021 - 01.2022
Transportation Security Officer
Chesley Brown International
04.2020 - 08.2021
Patient Services Representative
Benevis Dental Management
10.2019 - 03.2020
Front End Supervisor
The Home Depot
08.2018 - 08.2023
Property & Casualty License - Insurance And Risk Management
Kaplan Career Institute
Associate of General Studies - Accounting And Business Management
Chattahoochee Technical College