Arlecia Dantzler
Summary
Professional representative with broad experience in rental sales and client relations. Known for strong focus on team collaboration, meeting goals, and adapting to changing needs. Skilled in customer service, negotiation, and inventory management. Reliable, results-driven, and highly adaptable.
Overview
7
7
years of professional experience
Work History
RENTAL SALES REPRESENTATIVE
Penske Truck Leasing
11.2024 - Current
- Identified over 60 prospects in the market area in three months
- Increased new customer percentage over 61%
- Communicate with over 400 customers per week by phone and email to obtain business or regain business
- Regained around 55% of business
- Usually close out on average around three or more deals a week
- As a branch manager before entering this role, I was able to flip over 15 prospective accounts (conquest accounts) to new customer accounts within five months
- Resolved customer issues efficiently
Branch Rental Manager
Penske Truck Leasing
08.2022 - Current
- Human resources development: Developed and implemented innovative onboarding programs, resulting in a 38% increase in new employee engagement and retention within three months of launch
- Supported the implementation of a new HR software system, enhancing data accuracy and recruitment reporting capabilities
- Developed comprehensive sales plans that outlined short-term targets and long-term objectives to expand the branch's customer base.
- Maintained a high-performing team through effective recruitment, training, and performance management.
- Delivered exceptional customer experiences by consistently meeting or exceeding expectations in terms of service quality and speed of delivery.
- Facilitated smooth interdepartmental collaboration for the seamless execution of daily operations, special projects, and events.
BRANCH RENTAL MANAGER
Enterprise Holdings
05.2018 - 08.2022
- Ranked number one Branch Manager in area for year over year revenue/ top ten in Region
- Several employees were top ten ranking in sales and promoted less than a year to a management role under my sales mentorship
- Grew rental fleet tremendously
- Started with 65 cars and end with 175 cars less than six months into management role
- Number one Branch Manager in Area leading customer services, increased service score from 70% to 99.6%
Education
Ph.D. - Business
Liberty University
Lynchburg, VA05-2026
Masters Of Business Administration - Human Resources Specialization
Louisiana State University At Shreveport
Shreveport, LA03.2020
Bachelors Of General Studies - Social Sciences
Louisiana State University At Shreveport
Shreveport, LA05.2018
Skills
- Customer service expertise
- Goal-oriented mindset
- Strong negotiation
- Brand awareness
- Up-selling techniques
- Sales techniques mastery
- Financial acumen
- Prospecting
- Teamwork
- Problem-solving
Timeline
RENTAL SALES REPRESENTATIVE
Penske Truck Leasing
11.2024 - Current
Branch Rental Manager
Penske Truck Leasing
08.2022 - Current
BRANCH RENTAL MANAGER
Enterprise Holdings
05.2018 - 08.2022
Ph.D. - Business
Liberty University
Masters Of Business Administration - Human Resources Specialization
Louisiana State University At Shreveport
Bachelors Of General Studies - Social Sciences
Louisiana State University At Shreveport
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