Avery Miliner
Columbus,OH
Summary
Accomplished sales representative ready to pivot into leadership roles in operations or marketing. Proven track record of exceeding targets and fostering strong client relationships. Skilled in strategic planning, team leadership, and driving revenue growth. Eager to apply sales expertise to drive organizational success and achieve ambitious business objectives.
Overview
3
3
years of professional experience
Work History
Rental Sales Representative
Penske Truck Leasing
04.2022 - Current
- Negotiated contracts with vendors, securing beneficial terms for our company's rental fleet additions or replacements.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Handled financial transactions accurately, maintaining proper documentation for each customer rental agreement.
- Developed strong relationships with clients, resulting in repeat business and increased referrals.
- Streamlined rental processes, effectively reducing wait times for customers during peak hours.
- Utilized Salesforce to optimize customer relationships and deliver best-in-class customer experiences, resulting in efficient product offering, billing reconciliation, and customer satisfaction for 1000 + accounts.
- Assisted in training new employees and sharing best practices for successful rental transactions and customer engagement.
- We utilized upselling techniques to maximize revenue from each rental transaction while meeting customer requirements.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Organized promotional events for targeted clients, showcasing available rentals and generating new leads.
- Earned the prestigious title of Columbus District Sales Blitz MVP twice
- Achieved recognition as the Midwest Area Tractor Sales Blitz MVP
- Secured a spot among the top three participants for the exclusive 2024 Sales Mentorship in the Midwest
- Dynamically mentored a Sales Intern, propelling them to victory as the 2023 Midwest Area Sales Idol Winner
- Exceeded pure commercial revenue quotas, driving total revenue to surpass $2.1 million in 2022 and $2.8 million in 2023
- Exceeded the Lease Conversion Quota with an impressive 14 conversions (quota: 8) in both 2022 and 2023
- Exceeded the New Account Quota, amassing a remarkable total of 178 new accounts in 2022 and 188 in 2023
- Clinched the #1 position in the Columbus District for both New Account acquisition and New Revenue generation in 2022 and 2023
- Ranked as the #2 sales rep in the Midwest Area for 2023
- Ranked as the #2 sales rep for the Region in 2023
- Earned recognition as the District MVP Runner-up in 2023.
Sales and Operations Management Trainee
Penske Truck Leasing
03.2021 - 02.2022
- Manage our large inventory of world class and nationally recognized vehicles, balancing fleet productivity, profitability, and customer satisfaction in a fast-paced and dynamic environment
- Handled day-to-day customer or client questions via telephone or email.
- Mastered industry-specific software tools for efficient data analysis, reporting, and decision-making purposes.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Defined clear targets and objectives and communicated to other team members.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Described product to customers and accurately explained details and care of merchandise.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
Member Sales Representative
Planet Fitness
10.2020 - 02.2021
- Greet members, prospective members, and guests, providing exceptional customer service
- Handle all front desk related activities including: Member enrollment and check-in
- Answer phones in a friendly manner and assist callers with a variety of questions
- Take prospective members on tours
- Facilitate needed updates to member’s accounts
- Respond to member questions and concerns in a timely and professional manner
- Assist in maintaining the neatness and cleanliness of the club.
Sales and Product Flow Specialist (Seasonal)
Best Buy
10.2020 - 01.2021
- Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Conducted regular reviews of operations and identified areas for improvement.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
Education
Master of Business Administration -
Indiana Wesleyan University
Marion, IN08.2022
Bachelor of Science, Management -
Saint Francis University
Loretto, PA05.2020
Skills
- Market strategy implementation
- Salesforce, Powerpoint, Excel, Microsoft Word
- Critical and Creative thinking
- Program Leadership
- Rental Inventory Management
- Financial Acumen
- Accuracy and efficiency
- Customer Transactions
- Customer service expertise
- Document Management
- Strong negotiation
- Lead Conversion
- Contract Management
- Cross-selling proficiency
Timeline
Rental Sales Representative
Penske Truck Leasing
04.2022 - Current
Sales and Operations Management Trainee
Penske Truck Leasing
03.2021 - 02.2022
Member Sales Representative
Planet Fitness
10.2020 - 02.2021
Sales and Product Flow Specialist (Seasonal)
Best Buy
10.2020 - 01.2021
Master of Business Administration -
Indiana Wesleyan University
Bachelor of Science, Management -
Saint Francis University