Arleen Cruz
Miami,United States
Summary
Logistics Coordinator with over 8 years of experience in optimizing operational processes and enhancing customer service strategies. Expert in implementing digital tools for fleet management and streamlining dispatch processes to boost efficiency and productivity. Skilled in operational planning, problem-solving, and team collaboration, ready to leverage these abilities in a dynamic new role.
Overview
9
9
years of professional experience
Work History
Personal Banker
Wells Fargo
06.2024 - Current
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Logistics Coordinator
JAM CARRIERS
04.2017 - Current
- Streamlined dispatch process for efficiency
- Implemented innovative customer service strategies
- Improved executive productivity through effective assistance
- Efficiently managed logistics, enhancing operational throughput by optimizing route planning
- Introduced digital tools for fleet management, reducing downtime and improving schedule adherence.
Operation Manager
BEST RMK INC
06.2021 - 02.2024
- Managed operations across multiple departments
- Implemented efficiency-enhancing procedures
- Collaborated with team to ensure smooth operations
- Eager to learn and adapt, committed to delivering high-quality results and meeting deadlines.
Client Management Representative
THE BEST RDS TUSCANY, LLC
01.2016 - 05.2021
- Oversaw customer service operations, driving customer loyalty
- Managed logistics coordination, improving operational efficiency
- Utilized analytical skills to troubleshoot and resolve issues
- Enhanced service delivery by analyzing customer feedback, boosting satisfaction.
Education
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Hialeah Gardens Senior
Hialeah Gardens05.2015
Skills
- Problem-solving
- Time management
- Adaptability
- Leadership
- Creativity
- Communication
- Critical thinking
- Operational Planning
- Team Collaboration
- Learning Agility
Timeline
Personal Banker
Wells Fargo
06.2024 - Current
Operation Manager
BEST RMK INC
06.2021 - 02.2024
Logistics Coordinator
JAM CARRIERS
04.2017 - Current
Client Management Representative
THE BEST RDS TUSCANY, LLC
01.2016 - 05.2021
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Hialeah Gardens Senior