Tamela James
Nakina,NC
Summary
Communicative leader driving success through acquired skills in team management and budget control. Highly visible professional with background mentoring and coaching employees. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Personal Banker, Bank Teller and Teller Mentor well versed in customer care who is successful in achieving sales goals, while maintaining high levels of customer satisfaction. Computer trained, Detail-oriented,People-oriented and Goal-oriented.
Overview
13
13
years of professional experience
Work History
Personal Banker
First Bank
Whiteville, NC
04.2021 - Current
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Followed operational standards, promoting security, risk management and compliance.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Assisted and advised customers on using online and mobile banking systems.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Maintained position of trust and responsibility by keeping customer business confidential.
- Maintained accurate records of all transactions conducted throughout the day.
Branch Banker III/ Teller Mentor
Branch Banking And Trust Company
Whiteville, NC
09.2012 - 04.2021
- Schedule staffing for the branch
- Organized, stocked and maintained the teller window area
- Train new hires on the Teller Line
- Open accounts, account servicing, Credit Card and Constant Credit Sales, complete Thank You calls, and anything else that helps my Team successfully complete our goals
- Key and close loans to meet clients needs
- Maintained friendly and professional customer interactions
- Provide the Perfect Client Experience receiving a 100% on my Mystery Shops
- Helped my team meet decathalon goals for our branch.
Lead Preschool Teacher
Bri's Caring Heart Child Care
Tabor City
06.2011 - 08.2012
- Prepared pre-class materials
- Planned educational opportunities based on children's interests
- Cleaned toys and classroom equipment
- Offered constructive feedback to minors under care regarding specific actions, behaviors and words
- Planned, implemented, monitored and assessed classroom instructional program.
Education
Associate of Applied Science - Business Administration
Southeastern Community College
Whiteville, NC05-2024
Associate of Science - Business Administration- Banking & Finance
Southeastern Community College
Whiteville, NC05-2024
Associate of Applied Science - General Education
Southeastern Community College
Whiteville, NC01.2012
High School Diploma -
South Columbus High School
Tabor City, NC06-2006
Skills
- Computers
- Detail-oriented
- People-oriented
- Goal-oriented
- Customer Service
- Member support
- Issues Resolution
- Relationship Building
- Business Development
- Financial Advising
- Account Management
- Accounting and Finance
- Positive Attitude
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Adaptability
Accomplishments
- Graduated High School and College With Honors
- NC Notary Public
- 2020 News Reporters Top 15 Under 40 Recipients
References
Letters of Reference Included.
Timeline
Personal Banker
First Bank
04.2021 - Current
Branch Banker III/ Teller Mentor
Branch Banking And Trust Company
09.2012 - 04.2021
Lead Preschool Teacher
Bri's Caring Heart Child Care
06.2011 - 08.2012
Associate of Applied Science - Business Administration
Southeastern Community College
Associate of Science - Business Administration- Banking & Finance
Southeastern Community College
Associate of Applied Science - General Education
Southeastern Community College
High School Diploma -
South Columbus High School
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