Arleen Guerra
Edinburg,Texas
Summary
Dynamic professional with extensive experience in customer service and compliance, notably at Lone Star National Bank. Proven ability to enhance operational efficiency and achieve high audit scores through effective team collaboration and adherence to regulations. Bilingual in Spanish, skilled in multi-tasking and fostering positive client relationships to drive satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Testing Coordinator
IDEA Public Schools
03.2025 - Current
- Coordinated assessment schedules to ensure timely administration and scoring of standardized tests.
- Developed training materials for staff to enhance understanding of testing protocols and procedures.
- Monitored compliance with state and federal testing regulations, ensuring adherence across all campuses.
- Analyzed test data to identify trends and inform instructional strategies for improved student outcomes.
- Collaborated with school leaders to implement strategic initiatives aimed at enhancing testing efficiency and accuracy.
Universal Banker / Service Manager I
Lone Star National Bank
02.2021 - 02.2025
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Played a key role in achieving consistently high audit scores by adhering to strict compliance policies and procedures.
- Resolved customer inquiries or issues promptly, escalating more complex situations to appropriate personnel when necessary.
- Collaborated with team members to continually improve processes and enhance overall branch performance.
- Served as a mentor to new tellers, sharing best practices for optimal performance and professional growth.
- Supported customers in navigating online banking platforms and mobile applications.
- Mentored and trained new tellers on bank procedures and customer service standards.
Universal Teller
IBC Bank
06.2019 - 02.2021
- Enthusiastically greeted customers and offered dedicated service during entire transaction.
- Maintained friendly and professional customer interactions
- Served needs of customers in a busy environment.
- Maintained teller drawer to perform bank transactions.
- Performed customer transactions for cashiers checks, deposits and withdrawals.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Processed quarterly vault and ATM audits with zero error rate.
Office Clerk
Riverview Family Center
05.2018 - 05.2019
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Checked documentation for accuracy and validity on updated systems.
- Verified cards, gave change and collected and processed over $2,000 worth of payments.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Cashier/Hostess
Barquito Oyster Bar
05.2017 - 08.2017
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate
- Helped servers by taking tables drink orders when restaurant was pretty full.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Informed servers of newly seated parties for speedy service.
- Answered customer questions about hours, seating and reservation information.
Education
High School Diploma -
Roma High School
Roma, TX2017
Skills
- Team collaboration
- Customer-service
- Professional phone etiquette
- Flexible
- Memorization and recall
- Punctual
- Excellent communication skills
- Identification checks
- Adaptability
- Multi-tasking ability
- Loss prevention
- Spanish speaking
Timeline
Testing Coordinator
IDEA Public Schools
03.2025 - Current
Universal Banker / Service Manager I
Lone Star National Bank
02.2021 - 02.2025
Universal Teller
IBC Bank
06.2019 - 02.2021
Office Clerk
Riverview Family Center
05.2018 - 05.2019
Cashier/Hostess
Barquito Oyster Bar
05.2017 - 08.2017
High School Diploma -
Roma High School