Arleen Larkin
Leander
Summary
Experienced with managing high-value client accounts and developing long-term business strategies. Utilizes relationship-building techniques and effective communication to meet and exceed client expectations. Track record of strong negotiation skills and strategic planning, ensuring sustained business growth and client satisfaction.
Overview
12
12
years of professional experience
Work History
Senior Account Manager
Curtiss Wright
08.2019 - Current
- Led transformative growth of the aerospace portfolio, scaling revenue from $1.2M to $9.7M within five years.
- Identified cost-reduction opportunities delivering $185K in annual savings, strengthening overall margin performance.
- Influenced customer decision-making to secure a multi-year strategic agreement, reinforcing long-term collaboration and program continuity.
- Enhanced customer trust and partnership through consistent on-site visits, proactive engagement, and executive-level communication.
- Positioned temperature-sensor technologies within customer platform architectures, driving adoption across key programs.
- Supported end-to-end capture activities, contributing to compliant and competitive proposal submissions.
- Built strong cross-functional alignment with engineering, product, and operations teams to deliver integrated customer solutions.
- Managed client relationships, ensuring satisfaction and retention through effective communication and support.
- Developed tailored solutions to meet diverse client needs, enhancing overall account performance.
Customer Care Representative
Weed Instrument .dba Ultra Energy
01.2014 - 08.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided accurate information regarding product specifications and services to enhance customer satisfaction.
- Managed order processing and tracking, ensuring timely delivery of products to customers.
- Trained new team members on company policies, procedures, and customer service best practices.
- Collaborated with cross-functional teams to address customer feedback and improve service quality.
- Implemented process improvements that streamlined workflow and reduced response times for customer requests.
- Analyzed customer interactions to identify trends and recommend enhancements to product offerings.
Education
Master of Science - Public Administration
Panpacific University North Philippines
PhilippinesBachelor of Science - Computer Science
Panpacific University North Philippines
Skills
- Strategic Account Growth
- Cross-Functional Leadership
- High-Quality Proposal Development
- Customer Relationship Management
- Opportunity Shaping & Capture Strategy
- Excellent negotiation skills
- Partnership development
- Customer relations
- Account growth
- Account management
- Networking skills
- Revenue growth
Accomplishments
- Increase in market share - Developed strong relationships with key accounts which resulted in 10% increase in referrals over one-year period. Initiated two key partnerships which resulted in 30% revenue growth.
- Collaborated with team of 7 in cost improvement for a key customer resulting to a $4m contract
- Documented and resolved supply issue which led to a new opportunity projected at $5m
Timeline
Senior Account Manager
Curtiss Wright
08.2019 - Current
Customer Care Representative
Weed Instrument .dba Ultra Energy
01.2014 - 08.2019
Master of Science - Public Administration
Panpacific University North Philippines
Bachelor of Science - Computer Science
Panpacific University North Philippines
Salesperson of the Year 2022 and 2023
Delivered high-impact revenue growth