Arleen Montesdeoca
Summary
Professional with over 23 years of experience in managing medical office operations, ensuring seamless workflow and effective patient care. Skilled in administrative management, scheduling, billing, and compliance, coupled with focus on team collaboration and achieving consistent results. Known for adaptability, reliability, and fostering supportive environment for staff and patients. Prepared to contribute to success and efficiency of any healthcare setting.
Overview
23
23
years of professional experience
Work History
Medical Office Manager
Pfeifer Aesthetic Plastic Surgery
08.2020 - 10.2024
- Managed and motivated team to be productive and engaged in work and ensure smooth operations within the medical office environment.
- Oversee schedule of all surgeries, treatments and appointments to ensure the office runs smoothly and practice schedule is optimized.
- Streamlined and increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communications and ensuring high-quality service delivery.
- Verified insurance and communicated coverage to staff and patients.
- Created and developed innovative marketing strategies to attract new patients while maintaining strong relationships with existing clientele.
- Run regular reports and follow up with prospective patients to increase conversion rates.
- Cultivated strong relationships with suppliers and vendors to secure cost-effective purchasing agreements for office supplies, medical equipment and cosmetic injectable products.
Clinical Supervisor
Ophthalmic Consultants of Long Island
09.2001 - 08.2020
- Collaborated to the successful launch of the Oculoplastic Department.
- Hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Lead,directed and cross-trained a team of 6 ophthalmic techs, scribes and support staff.
- Conducted performance evaluations for staff, identifying areas for development and implementing targeted training programs.
- Led transition to EMR, significantly reducing paperwork and increasing efficiency in patient information management.
- Created training materials for the department to improve learning process for newly hired staff.
- Contributed to the departments productivity by increased sales of neurotoxins (Botox, Dysport, Xeomin and Jeuveau) and dermal fillers through development and implementations of strategic plans.
- Manage both inward and outward stock movement whilst maintaining accuracy and integrity of cosmetic inventory including all associated documentation and record keep for accounting purposes.
- Led, designed and implemented training programs and initiatives which contributed to doctors increase in productivity.
- Responded to patient complaints and concerns, restoring trust and maintaining clinic reputation for quality care.
- Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
- Negotiated with suppliers and vendors to reduce costs of medical supplies without compromising quality, optimizing budget allocation.
- Ensured HIPAA compliance with regulatory standards by conducting regular audits of clinical records and procedures.
- Managed patient flow during busy office hours, 60+ patients daily.
- Manage staff and fomented positive work environment resulting in consistent outstanding remarks on patient satisfaction results.
- Assisted in successful surgical procedures by providing attentive support to surgeons and maintaining a sterile environment.
Education
M.D. -
Iloilo Doctors College of Medicine
Iloilo City, PhilippinesBachelor of Science - Biological Sciences
West Visayas State University
Iloilo City, PhilippinesSkills
- Team leadership
- Problem solving skills
- Adaptability
- Time management
- Innovative thinking
- Supply negotiation
- Product and service knowledge
- Strong work ethic
- Medical practice operations
- Practice marketing and product line strategies
Additional Information
- Ophthalmic tech and scribe
- Microsoft Office 365
- Nextgen EMR/EHR
- Kareo medical billing software
Timeline
Medical Office Manager
Pfeifer Aesthetic Plastic Surgery
08.2020 - 10.2024
Clinical Supervisor
Ophthalmic Consultants of Long Island
09.2001 - 08.2020
M.D. -
Iloilo Doctors College of Medicine
Bachelor of Science - Biological Sciences
West Visayas State University
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