Jill Hawkins
Dublin,OH
Summary
Experienced Operations Director with over 14 years of experience in improving systems, leading teams, and driving growth. Excellent reputation for servant leadership, inspiring action and improving customer and team satisfaction.
Overview
16
16
years of professional experience
Work History
Director of Operations
Donaldson Plastic Surgery And Aesthetic Solutions
Dublin, OH
06.2020 - Current
- Used financial reporting to drive business opportunities
- Served on the organization's leadership team to strategically affect operational direction.
- Responsible for driving productivity and growth from concept to implementation.
- Focused on patient satisfaction and performance monitoring.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Evaluated business reports to build action plans to offset negative trends.
- Built patient confidence by actively listening to concerns and giving resolutions.
- Built and strengthened strategic relationships with vendors and leading industry partners.
- Increased retail sales and brand exposure by developing new packaging, formulas, and weekly education meetings.
- Established performance goals for each department and created and launched internal campaigns to reach goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Director
Nurtur LLC
Columbus, OH
06.2008 - 03.2020
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Grew business to multi-location success
- Revamped company mission, vision and values to strengthen culture and retention.
- Established performance goals for each team member and provided feedback on methods for reaching those milestones.
- Assisted in creating and launching company's own client loyalty program.
Education
State Licensed LC - Cosmetics
Aveda Institute
Columbus, OH07.2007
Skills
- Entrepreneurial Operating System (EOS) Adopter
- Fierce Conversations Trained
- Conflict Resolution Tactics
- Key Performance Indicators (KPIs)
- Staff Retention
- Customer Experience Management
- Sales Statistics Analysis
- Inventory Control Processes
- Interdepartmental Collaboration
- Product Development
- Presentations and Demonstrations
Timeline
Director of Operations
Donaldson Plastic Surgery And Aesthetic Solutions
06.2020 - Current
Director
Nurtur LLC
06.2008 - 03.2020
State Licensed LC - Cosmetics
Aveda Institute
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