Arleen Frances Acuna

Wanted to maintain my repair methodology and collision estimating skills up to date. As vehicle designs have changes in both cosmetically and structurally. Assisting estimator in writing estimates using CCC1 and following all insurance protocol. Updating my skills with newer estimating and safety protocols for the utilizing quality repairs. Volunteering with a highly respected organization has giving knowledge to return to this field.

Meeting with vehicle owners and explaining the process of repair procedures and insurance company protocol. Assess collision damage, writing estimate with CCC program. Adhered to DRP insurance procedures, rate and included detail photos. While delivering outstanding customer service to owner and insurance companies during all repair process. This gave our facility 95% repeat business.

Meeting with customer and reviewing damage to their vehicle. Explaining the DRP insurance procedures including values, photos and warranty for these repairs. Evaluation the most effective methodology for damages. Writing a preliminary estimate with Mitchell estimating program, which includes uploading tot the corresponding insurance companies. Paying close attention to all details of repair while updating the customer and insurance companies. Returning customer or new business increased by 80%

Providing Claims support in scheduling appointments for insured and or claimant with filing their loss. Assisting the field adjuster with gathering information for existing files. This gives the adjusters the ability for taking next steps in claims processing. With departmental team training we gained knowledge in the following coverages, Auto, P&C, Homeowners and Flood and Earthquake.