Arlen Hondoy
Orlando,US
Summary
Customer Service Professional with over 20 years of expertise in enhancing customer satisfaction and operational efficiency. Adept at problem-solving and teamwork, consistently improving processes to boost productivity and service quality. Utilizes strong communication and organizational skills to maintain high safety standards and drive successful outcomes.
Overview
22
22
years of professional experience
Work History
PRODUCTION MACHINE OPERATOR
ARIVPAK
09.2023 - 04.2024
- Set up and ran machinery to produce exceptional products for industrial needs.
- Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
- Operated machining equipment safely with team of operators.
- Maintained quality of product by checking labels, packaging and other factors.
- Improved product quality with thorough inspections and adjustments to machine settings as needed.
- Completed parts lubrication and other minor maintenance tasks to keep equipment running.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Identified and corrected issues or inconsistencies found in batch samples.
- Maintained accurate production records to ensure proper tracking and reporting of key performance metrics.
DATA ENTRY/SCHEDULING SPECIALIST
STRAIVE
05.2019 - 03.2023
- Completed accurate and efficient data entry and database updates to support business operations
- Identified, corrected, and reported data entry errors
- Responded to daily inquiries and requests within a mandated timeframe to meet deadlines
- Exceeded quality goals to support team productivity
- Managua, Nicaragua
Call Center Customer Service Representative
Accedo Technologies
09.2015 - 01.2016
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Addressed customer account discrepancies and concerns.
- Educated customers about billing, payment processing and support policies and procedures.
CUSTOMER SERVICE REPRESENTATIVE
FERRETERIA HONDOY
06.2002 - 12.2015
- Company Overview: Managua, Nicaragua
- Ability to use critical thinking and professional composure in difficult and stressful situations
- Answered customer questions and provided store information
- Delivered a high level of customer service to patrons using active listening and engagement skills
- Worked closely with front-end staff to assist customers
- Learned roles of other departments to provide coverage and keep the store operational
- Streamlined packing, enhancing productivity and reducing prep time by 12%
- Operated machinery precisely, ensuring consistent quality and efficiency
- Collaborated with team to improve resource allocation and workflow
- Implemented process changes, significantly boosting warehouse efficiency
- Managua, Nicaragua
Education
Intensive English Program (IEP) -
Valencia College
Orlando, FLHigh School -
Enrique de Osso
ManaguaInstitute of English Cornerstone
NicaraguaArchitecture -
Universidad Nacional de Ingeniería
NicaraguaSkills
- Critical thinking
- Teamwork
- Organizational skills
- Customer service
- Work ethic
- Self-motivated
- Adaptability
- Operational excellence
- Technical troubleshooting
- Customer engagement
- Digital literacy
- Conflict management
Accomplishments
- Consistently demonstrated ability to manage workload efficiently to meet strict deadlines.
- Promoted from scheduling specialist (Data Entry) to Customer Escalations Triaging Specialist (Data Entry supervisor).
References
Junior Peralta
University of Miami Miller chool of Medicine
+1(832)628-9259
Carlos Salazar
BBO Tax
+1(786)203-8976
Beberlyn Bermudez
Ariv Pak
+1(786) 830-6270
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
PRODUCTION MACHINE OPERATOR
ARIVPAK
09.2023 - 04.2024
DATA ENTRY/SCHEDULING SPECIALIST
STRAIVE
05.2019 - 03.2023
Call Center Customer Service Representative
Accedo Technologies
09.2015 - 01.2016
CUSTOMER SERVICE REPRESENTATIVE
FERRETERIA HONDOY
06.2002 - 12.2015
Intensive English Program (IEP) -
Valencia College
High School -
Enrique de Osso
Institute of English Cornerstone
Architecture -
Universidad Nacional de Ingeniería