Summary
Overview
Work History
Education
Skills
Timeline
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Arlena Smith

Arlington,VA

Summary

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Seasoned owner with broad experience in managing multiple facets of business. Strong background in operations, financial oversight and strategic planning. Skilled at fostering growth through innovative problem-solving and critical thinking skills. Noteworthy contributions to prior work include improved efficiency, increased revenue and enhanced team performance.

Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Accomplished owner offering several years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance, and recordkeeping.

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

23
23
years of professional experience

Work History

Owner

Bettie Rose, Inc
Gulfport, Mississippi
09.2008 - 12.2020
  • Conducted online sales in formal wear, specializing in purchasing and wholesale markets.
  • Personal shopper and stylist

Substitute Teacher

Kelly Educational Staffing
Gulfport, MS
08.2013 - 05.2015
  • Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
  • Maintained a safe learning environment by enforcing school rules and regulations.
  • Graded student assignments and exams and discussed results.
  • Follow policies and procedures to which regular teachers are subject and which practice dictates
  • Assume responsibility for overseeing pupil behavior in class and surrounding areas
  • Review with principal or designer regarding all plans, and duties, and schedules to be followed during the teaching day.
  • Taught outlined lessons
  • Completes evaluation at the end of the day and checks out with authorized personnel prior to leaving.

Health Information Manager Scanner

Memorial Hospital
Gulfport, Mississippi
09.2008 - 08.2009
  • Retrieve, assigned and prioritize scanning batches.
  • Re-scan all documents identified for poor quality images.
  • Ensure all batches are in appropriate order to maintain retrieve abilityand temporary retention.
  • Maintain appropriate set up for scanner to ensure optimal image
  • Provide assistance and coverage to Chart prep technicians as requested or necessary.
  • Safe guard confidential information.

Management Lead Coordinator

H&r Block
Oceanside , CA
11.1999 - 04.2002
  • Supervised team of 8 tax professionals and 2 receptionists.
  • Repaired and installed updated tax software on staff PCs.
  • Organized tax documentation for IRS submission.
  • Generated IRS refund checks for eligible clients.

Relationship Banker

Bank of America & Community National Bank
Fallbrook, California
09.1997 - 02.2002
  • Implemented effective client retention strategies, reducing churn and fostering long-term loyalty.
  • Participated in community events and workshops to promote bank services and financial literacy.
  • Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
  • Collaborated with team members to develop innovative solutions for meeting customer needs while maintaining profitability goals set by the bank's senior management.
  • Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
  • Identified transaction errors for unbalanced debits and credits.
  • Identified financial needs of customers and presented appropriate product and service options.
  • Resolved discrepancies concerning customers' accounts, improving client satisfaction.
  • Coordinated with compliance and risk management teams to ensure transactions met all regulatory standards.

Education

Some College (No Degree) - Undergrad studies

National University
La Jolla, CA

Some College (No Degree) - Computer and Information Sciences

Mississippi Gulf Coast Community College
Gulfport, MS

Skills

  • Social Media Management
  • Strategic Marketing Tactics
  • Team Management
  • Strategic Business Growth
  • Proficient in Advanced Microsoft Office Suite

Timeline

Substitute Teacher

Kelly Educational Staffing
08.2013 - 05.2015

Owner

Bettie Rose, Inc
09.2008 - 12.2020

Health Information Manager Scanner

Memorial Hospital
09.2008 - 08.2009

Management Lead Coordinator

H&r Block
11.1999 - 04.2002

Relationship Banker

Bank of America & Community National Bank
09.1997 - 02.2002

Some College (No Degree) - Undergrad studies

National University

Some College (No Degree) - Computer and Information Sciences

Mississippi Gulf Coast Community College
Arlena Smith