Overview
Work History
Education
Skills
Related Experience
Timeline
Generic

Arlencia Neely

Decatur,GA

Overview

7
7
years of professional experience

Work History

Custom Edema Representative

Sigvaris
Peachtree City, Georgia
03.2025 - Current
  • Respond daily to custom edema inquiries
  • Coordinate custom edema orders from initiation through delivery
  • Assess measurements and photos alongside technician to ensure optimal options for patients
  • Create and provide custom edema quotes for clients
  • Organize and maintain comprehensive file systems for each customer, enhancing accessibility.
  • Developed Excel spreadsheet to streamline information sharing among colleagues

Custom Flat Knit Representative

Sigvaris
08.2024 - Current
  • Create and provide custom flat knit quotes
  • Place custom flat knit measurements/configurations in MTM/D365
  • Communicate with Sigvaris flat knit team in Switzerland to process orders and errors
  • Communicate flat knit measuring errors, order confirmations, quotes, and tracking updates to dealers via email and phone
  • Manage Flat Knit inbox to streamline order processing

Customer Service Rep, Level 2

Sigvaris
02.2020 - Current
  • Answer phone calls and emails from DMEs, therapists, hospitals, and VAs etc.
  • Create and provide medical quotes
  • Dealer portal setup support
  • Remote for six years, maintaining consistent service quality and reliability

Education

Bachelor's degree - Film and Video Production, Sociology minor

Georgia State University
Atlanta, Ga
12-2016

Skills

  • Custom quoting
  • Flat knit catalog proficiency
  • D365 and MTM proficiency
  • Measuring error experience
  • File organization
  • Customer relationship management
  • Data analysis
  • Syspro proficiency
  • Pattern recognition
  • RPA proficiency
  • Product knowledge

Related Experience

Stacy Edmonds stacy.edmonds@sigvaris.com

Elaine May elaine.may@sigvaris.com

Timeline

Custom Edema Representative

Sigvaris
03.2025 - Current

Custom Flat Knit Representative

Sigvaris
08.2024 - Current

Customer Service Rep, Level 2

Sigvaris
02.2020 - Current

Bachelor's degree - Film and Video Production, Sociology minor

Georgia State University
Arlencia Neely