ARLENE BURGOS P.
Visalia,CA
Summary
Hospitality professional with 9 years of experience in the industry, specializing in customer service within multicultural and multilingual environment. Extensive background in the food and beverage sector, delivering high quality service and ensuring guest satisfaction. Skilled in food preparation, service management and fostering positive guest experiences.
Currently engaged in volunteer work with Visalia Food Link, Salt and Light and Visalia Rescue Mission, contributing to food preparation and distribution efforts to support the community. Passionate about serving others and bringing hospitality expertise to community – focused initiatives.
Overview
32
32
years of professional experience
Work History
Finance Staff
PT Wartsila Indonesia R P
01.2012 - 06.2022
Hotel & Restaurant Manager
Tropical Hotel & Restaurant
04.2002 - 12.2011
- Daily running of the hotel and restaurant to make sure all staff are doing their duties
- Ensure that the customers and guests are provided with the highest level of service from the staff
- Maintain inventory of stocks and ensure all Hotel/Restaurant equipment are operational at all times
- Arrange timely supply of kitchen and bar requirements
- Monitor accounts / expenditures
- Ensuring goods are purchased within budgetary limits
- Supervise and support Food preparations, cleaning and sanitizing, ensuring foods are prepared to the restaurant standards
- Address and resolve guests complaints and issues in a timely manner
- Overseeing housekeeping and laundry department to maintain high standard of service
- Monitor financial performance and implement strategies to achieve financial goals
Import Assistant
Toy City Philippines Inc.
08.1990 - 01.1995
Education
Bachelor of Science - Customs And Tariff Laws
Philippine Maritime Institute Colleges
Manila, Philippines05-1985
Skills
- Passion for customer satisfaction
- Customer-oriented
- Food service background
- Supply chain management
- Purchasing and cost control
- Cash Flow Management
- Financial Reporting
- Microsoft Office
Languages
English
Full Professional
Indonesian
Professional Working
Timeline
Finance Staff
PT Wartsila Indonesia R P
01.2012 - 06.2022
Hotel & Restaurant Manager
Tropical Hotel & Restaurant
04.2002 - 12.2011
Import Assistant
Toy City Philippines Inc.
08.1990 - 01.1995
Bachelor of Science - Customs And Tariff Laws
Philippine Maritime Institute Colleges
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