ARLENE CADOGAN
Charlotte,NC
Summary
Driven Team Leader with a proven track record at Zaxby's Chicken Fingers & Buffalo Wings, excelling in fostering team cohesion and enhancing customer satisfaction. Skilled in conflict resolution and coaching, adept at streamlining workflows for increased efficiency. Achieved a notable improvement in team performance and service quality standards through effective people management and problem-solving abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Leader
Zaxby's Chicken Fingers & Buffalo Wings
08.2022 - 06.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
Education
Diploma -
Elena L Christian High School
Channelview, TX1989
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Staff Training
- People Management
- Team Supervision
- Coaching and Mentoring
- Documentation And Reporting
- Work Planning
- Complex Problem-Solving
- Conflict Resolution
- Mentoring
- Safety
- Coaching
- Cash Handling
- Giving Constructive Feedback
- Call Center Operations
- Time Management
- Multitasking
- Organizational Skills
- Relationship Building
- Active Listening
- Team building
- Excellent Communication
- Written Communication
Certification
ServSafe certification
Timeline
Team Leader
Zaxby's Chicken Fingers & Buffalo Wings
08.2022 - 06.2024
Diploma -
Elena L Christian High School