Arlene Caraballo
Fayetteville,NC
Summary
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
Chandler Residential-Hidden Lake
05.2023 - Current
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Met with residents to gather information and develop effective solutions.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Produced 6 reports about community activities to keep owners, directors and property managers informed weekly.
- Received and processed resident payments, and updated system accounts with latest information.
Leasing Manager
Andrews Avenue Residential- Kings Cross & Pointe
07.2021 - 04.2023
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected, completed, and processed lease applications.
- Established key relationships with potential leasers and renters.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Oversaw monthly collections of 216 units and maintained high payment rates by building positive relationships with tenants.
Leasing Consultant
First Communities Management-Village At Cliffdale
02.2020 - 06.2021
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to over 100 messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to over 50 daily requests and scheduled appointments for property showings.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed flyers to raise awareness of properties and attract more tenants.
Education
Associate of Science - Pharmacy Technology
Ultimate Medical Academy - Clearwater
Clearwater, FL12.2014
High School Diploma -
Mavericks High School
Kissimmee, FL07.2012
Skills
- MS Office Suite
- Deposit Accounting
- Daily Operations Management
- Business Strategies
- Income and Expense Management
- Delinquency Monitoring
- Yardi Software Proficiency
- Facility Supervision
- Marketing and Advertising
- Leasing and Sales
- Social Media Digital Marketing
- Property Management
Certification
Fair Housing North Carolina
Languages
Spanish
Native or Bilingual
Timeline
Assistant Community Manager
Chandler Residential-Hidden Lake
05.2023 - Current
Leasing Manager
Andrews Avenue Residential- Kings Cross & Pointe
07.2021 - 04.2023
Leasing Consultant
First Communities Management-Village At Cliffdale
02.2020 - 06.2021
Associate of Science - Pharmacy Technology
Ultimate Medical Academy - Clearwater
High School Diploma -
Mavericks High School
Fair Housing North Carolina
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