Arlene Cespedes
Plainfield,New Jersey
Summary
Dynamic HR and marketing professional with a strong track record in leadership and communication, cultivated at Amazon and within the media industry. Proven ability to enhance employee engagement while utilizing HR analytics for informed, strategic decisions. Expertise in customer-centric strategies and HR software, driving improvements in organizational culture and operational efficiency. Aiming to leverage these skills to encourage innovative workplace environments that prioritize both customer satisfaction and business objectives.
Overview
3
3
years of professional experience
Work History
Human Resources Associate Partner
Amazon
Somerset, NJ
10.2023 - Current
- Executed comprehensive HR administrative processes with precision.
- Facilitated monthly meetings for Associate Activity Committees (AAC) to enhance engagement and inclusion.
- Facilitated the execution of various HR programs to collect daily metrics.
- Assisted senior leadership with PxT support during daily, data-driven meetings and birthday round tables.
- Worked alongside Area Managers on projects promoting Amazon's culture.
- Excelled in overseeing diverse projects such as Roster, Appeals, AAC, Installments and RDTs concurrently.
- Ensured seamless customer interactions leveraging data proficiency and strong communication acumen.
- Support leadership through decision-making with empathy, coaching, and appropriate feedback verbiage.
- Gathered confidential data and facilitated case documentation on the Exact portal.
- Facilitated support for critical teams, such as the Safety, Security, and Loss Prevention Department, by managing information requests and compiling reports as needed.
- Conducted training sessions for HRAPs, focusing on projects and standard work procedures.
- Played a role in the strategic planning, budgeting, and creative process of recurring monthly calendars.
Marketing Consultant
Newspaper Media Group
Pennsauken, New Jersey
02.2023 - 10.2023
- Conducted 200+ weekly calls to generate new leads for the company.
- Develop advertising analysis and client product presentation.
- Sole ownership of the sales cycle, from lead generation, contracting, artwork, to the end of the assignment.
- Facilitated price adjustments through negotiation with business owners.
- Collected payments from clients and overdue accounts.
- Crafted engaging ads for clients using advanced Photoshop techniques.
- Leveraged CRM platforms to efficiently manage connections with more than 60 clients simultaneously.
- Engaged in the design and delivery process of printed publications distributed regionally within New Jersey.
Digital Marketing
Rhodium Capital Advisors
Somerset, New Jersey
11.2021 - 03.2023
- Oversaw multi-state online platform operations for more than 25 properties across 16 states.
- Organized creation of marketing materials for job fairs, events, more.
- Monitored and maintained accuracy of contact information on company websites.
- Monitored online platforms to assess public perception of company and properties.
- Analyzed issues impacting brand integrity and implemented corrective measures.
Education
Bachelor of Science - Media Arts
New Jersey City University
05.2019
Skills
- Effective Communication Skills
- MS Office Suite
- Leadership
- Excellent listener
- Customer-Centric Approach
- Poised under pressure
- Excellent organizational skills
- Ability to work collaboratively as part of a team
- HR analytics
- Employee engagement
- HR policies implementation
- Payroll administration
- HR software proficiency
- Diversity and inclusion
- Precision and attention to detail
- Customer focus
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Human Resources Associate Partner
Amazon
10.2023 - Current
Marketing Consultant
Newspaper Media Group
02.2023 - 10.2023
Digital Marketing
Rhodium Capital Advisors
11.2021 - 03.2023
Bachelor of Science - Media Arts
New Jersey City University