Arlene Chacon
North Las Vegas,NV
Summary
Dynamic cocktail server with extensive experience at Mandalay Bay Resort & Casino, recognized for exceptional customer service and cash handling skills. Proven ability to build rapport with patrons, enhancing guest loyalty and satisfaction. Adept at multitasking in high-volume environments while maintaining cleanliness and operational efficiency.
Overview
11
11
years of professional experience
Work History
Cocktail Server
Aliante
North Las Vegas, NV
02.2023 - 01.2026
- Provided exceptional customer service and maintained a positive dining atmosphere.
- Accurately took and processed drink orders in a fast-paced environment.
- Maintained cleanliness and organization of bar area to enhance operational efficiency.
- Provided exceptional customer service by efficiently taking and delivering drink orders.
- Maintained cleanliness and organization of bar area, enhancing overall guest experience.
- Developed strong rapport with regular patrons, fostering loyalty and repeat business.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
Cocktail Server
Luna Lounge
North Las Vegas, NV
02.2018 - 02.2023
- Maintained cleanliness and organization of bar area to enhance operational efficiency.
- Collaborated with kitchen staff to ensure timely delivery of beverages and food pairings.
- Assessed customer preferences to recommend drinks, improving overall guest satisfaction.
- Managed cash handling and point-of-sale transactions with accuracy and attention to detail.
- Assisted in training new cocktail servers on service protocols and menu knowledge.
- Implemented inventory tracking procedures, ensuring availability of popular drink items.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
Cocktail Server
Mandalay Bay Resort & Casino Las Vegas
Las Vegas
02.2015 - 02.2018
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Communicated with guests to record orders and assess needs.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
Education
High School Diploma -
El Segundo High School
El Segundo, CA06.2007
Skills
- Cash handling
- Customer service
- Handling large groups
- Alcohol awareness
- Speed and efficiency
- Exceptional customer service
- Efficient multitasking
- Cleaning and sanitization
Languages
Spanish
Native or Bilingual
Timeline
Cocktail Server
Aliante
02.2023 - 01.2026
Cocktail Server
Luna Lounge
02.2018 - 02.2023
Cocktail Server
Mandalay Bay Resort & Casino Las Vegas
02.2015 - 02.2018
High School Diploma -
El Segundo High School