Arlene Clay
Homestead,FL
Summary
Results-driven salon operations manager with expertise in front desk workflow and guest service. Led stylist scheduling, coached team members on techniques, and resolved client concerns to improve service quality. Managed inventory and product ordering for operational efficiency while supporting hiring and training processes to develop a skilled workforce.
Overview
2
2
years of post-secondary education
17
17
years of professional experience
Work History
Senior Salon Manager
Supercuts Salon
North Miami, Florida
05.2020 - Current
- Managed Supercuts salon operations and daily front desk workflow.
- Supervised stylist schedules, shifts, and guest service standards.
- Coached salon team on cutting, styling, and customer care practices.
- Handled client concerns and resolved service issues promptly.
- Monitored product inventory and ordered salon supplies.
- Supported hiring, onboarding, and training for new Supercuts staff.
Salon Manager
Haircuttery Salon
Homestead, Florida
04.2010 - 05.2020
- Managed Hair Cuttery salon operations, scheduling, and daily guest flow.
- Coached stylists and front desk staff on service standards and procedures.
- Monitored appointment books, walk-ins, and client check-in processes.
Education
Licensed Cosmetologist - Cosmetology
Jan Beauty School
Newport News, VA 01.1987 - 10.1988
Skills
- Appointment scheduling
- Inventory control
- Point of sale
Timeline
Senior Salon Manager
Supercuts Salon
05.2020 - Current
Salon Manager
Haircuttery Salon
04.2010 - 05.2020
Licensed Cosmetologist - Cosmetology
Jan Beauty School
01.1987 - 10.1988