Arlene Elliott
Jeffersonville,KY
Summary
Customer service to the public both in person and via phone and email. Responsible for reports and scheduling of Police Officers training. Filing, data entry, office supplies, purchasing of office supplies. Office Inventory. Processing Purchase Orders and Office Payroll documents. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
21
21
years of professional experience
Work History
Office Manager
Mt. Sterling Police Department
05.2002 - 08.2022
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Call Center Representative
Pearl Interactive Network
08.2001 - 05.2002
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Education
High School Diploma -
Montgomery County High School
Mt. Sterling, KY 4035305.1983
Skills
- Office Management
- Managing Operations and Efficiency
- Office Inventory Supplies
- Customer Service
Timeline
Office Manager
Mt. Sterling Police Department
05.2002 - 08.2022
Call Center Representative
Pearl Interactive Network
08.2001 - 05.2002
High School Diploma -
Montgomery County High School
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