Arlene Garcia Arine

Conducted general office duties, copies, fax, scan ,process emails sent in via our LaborComm website, create and mail documents regarding, Claims filed, Notices of investigations closed, schedule conferences and mail out conference letters. Scan and process all incoming mail, order office supplies. Enter new claims.

• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Updated and recorded customer or client information to maintain accounts.
• Processed payments and updated accounts to reflect balance changes.
• Greeted customers, answered general questions and directed to appropriate locations.
• Maintained business office inventory and equipment by checking stock for needed supplies.

• Answered customer questions and provided store information.
• Collected payments and provided accurate change.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Helped with purchases and signed customers up for rewards programs and store credit card.

• Answered product questions with up-to-date knowledge of sales and promotions.
• Presented products and services to prospective and existing customers to meet clients needs.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Greeted and assisted customers to foster positive experiences.
• Operated register, handled cash and processed credit card transactions.
• Replenished and arranged items to maintain appearance.
• Reset store displays for special events and seasonal merchandise changes.

• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Enhanced customer satisfaction and store operations through relationship building and daily problem solving.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Trained and mentored associates to teach daily tasks and procedures.

• Answereed and directed incoming calls using multi-line telephone system.
• Served visitors by greeting, welcoming and directing to appropriate personal.
• Updated and recorded customer or client information to maintain accounts.
• Processed payments and updated accounts to reflect balance changes.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Polite tone of voice to provide general information and answer inquiries.
• Transmitted information or documents to customers through email, mailings or facsimile machine.