ARLENE HAREWOOD-BROWN
645 Bergen Avenue
Summary
Professional with strong background in leadership and team collaboration. Known for strategic problem-solving, effective communication, and adaptability in dynamic environments. Proven ability to drive projects to successful completion, ensuring high standards and impactful results. Skilled in project management, team coordination, and delivering consistent performance under pressure.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Lead Associate
Sears
11.1995 - 06.2018
- Draft and type office memos, make photocopies of correspondence, documents, and other printed matter
- Use computer for various applications, such as database management or word processing
- Set up and manage paper or electronic filing system, recorded information, updated paperwork, maintain documents, such as attendance records, correspondence, and other material
- Researched and identified customer billing issues by; e-mail, fax, mail and phone
- Resolved customers’ requests with great patience
Check-In-Agent
Intercruises
05.2023 - Current
- Oversaw luggage retrieval operations to enhance passenger experience during debarkation. Managed integration of facial recognition technology to streamline check-in procedures. Coordinated efforts to assist travelers in locating their luggage before boarding.
- Checked in passengers efficiently, adhering to established processes and enhancing customer satisfaction.
- Utilized facial recognition technology to expedite check-in processes and improve security measures.
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
Education
Diploma - Clinical Medical Assistant, Phlebotomist Technician, EKG
Institute of Science and Technology, Inc.
WNY, NJ10.2018
Diploma - Ultrasound
Eastern International College
Jersey City, NJ07.2011
High School Diploma - General Studies
Lincoln High School
06.1996
Skills
- Staff training
- Transaction processing
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Decision-making
- Analytical thinking
- Professionalism
- Inventory management
- Written communication
Certification
- Blood Borne Pathogens, Certificate
- Infectious Diseases, Certificate
- OSHA, Certificate
- HIPPA, Certificate
- Clinical Medical Assistant, Certification
- Phlebotomy, Certification
- EKG, Certification
- Ultrasound, Diploma
MEDICAL/OFFICE ADMINISTRATIVE SKILLS
- Customer Service-Oriented
- Excellent Team Player
- Employee Training and Development
- Weekly Schedules
- Trained in Health Insurance
- Patient Registration Forms
- Returns & Price Overrides
- Point of Sales Systems (POS)
- Excellent Oral/Writing Communication Skills
- Greeting Customer
- Signing in Patients for Medical Procedures
- Downloading Medical Procedures on cd’s
- Filing/Faxing Medical Results
- Data Entry
- Sales & Marketing
- MS Word, Excel, PowerPoint
Timeline
Check-In-Agent
Intercruises
05.2023 - Current
Lead Associate
Sears
11.1995 - 06.2018
Diploma - Clinical Medical Assistant, Phlebotomist Technician, EKG
Institute of Science and Technology, Inc.
Diploma - Ultrasound
Eastern International College
High School Diploma - General Studies
Lincoln High School