Arlene Jara
El Paso,TX
Summary
Compassionate Care Advocate known for exceptional problem-solving and relationship-building skills. Expertise in facilitating communication between members and healthcare providers, ensuring timely support and education on available resources for improved health outcomes.
Overview
11
11
years of professional experience
Work History
Care Advocate
Accolade
El Paso, Texas
02.2024 - 01.2026
- Coordinated with healthcare providers to swiftly resolve member inquiries, enhancing member satisfaction.
- Facilitated clear communication between members and healthcare professionals, improving understanding of care options.
- Assisted members in navigating healthcare benefits and services, empowering them to make informed health decisions.
- Provided education to members about various resources and support programs available to them.
- Provided emotional support to members navigating complex health issues.
- Applied HIPAA privacy and security regulations while handling patient information.
HR Assistant
Humach
El Paso, Texas
05.2020 - 03.2023
- Facilitated recruitment processes by conducting phone screens, scheduling interviews, and completing reference checks to streamline hiring.
- Assisted in recruitment processes by scheduling interviews and coordinating applicant communications.
- Supported onboarding activities by preparing orientation materials and facilitating training sessions.
- Addressed employee inquiries regarding benefits and policies, ensuring timely and accurate information delivery.
- Organized and maintained employee personnel files, enhancing data security and compliance.
- Collected and organized personnel records from various departments to ensure accurate data management.
Customer Service Representative
Alorica
El Paso, Texas
07.2015 - 03.2017
- Resolved customer complaints with effective solutions, enhancing customer satisfaction.
- Delivered timely customer service to resolve complaints, improving overall service experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries via phone and email, ensuring clear communication and support.
- Educated customers on product features and usage for better understanding.
- Maintained detailed records of customer interactions in CRM systems.
- Processed orders accurately using company-specific software systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Ed2go-Utep
Remote06-2023
High School Diploma -
Austin High School
El Paso 05-2015
Skills
- HIPAA compliance
- Healthcare coordination
- Benefits explanation
- Data organization
- Employee onboarding
- Attention to detail
- Healthcare
- Data entry
- Relationship building
- Phone and email etiquette
- Verbal and written communication
- Problem solving
- Team collaboration
- Computer proficiency
Timeline
Care Advocate
Accolade
02.2024 - 01.2026
HR Assistant
Humach
05.2020 - 03.2023
Customer Service Representative
Alorica
07.2015 - 03.2017
Ed2go-Utep
High School Diploma -
Austin High School