Latonya Swayzer
Los Angeles
Summary
Compassionate Care Advocate with background in handling crisis intervention, advocacy support and case management. Strong skills in empathetic communication, problem-solving and collaboration underpin success in this role. Noted for ability to build trust with diverse client base and impact made through dedication to patient well-being.
Overview
17
17
years of professional experience
Work History
Care Advocate
IHSS Los Angeles County
Los Angeles
01.2017 - 06.2025
- Communicated effectively with patients, families, and team members about care needs.
- Utilized electronic medical records system accurately to document all pertinent information.
- Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
- Advocated for patient needs through effective communication and active listening.
- Collaborated with healthcare teams to coordinate patient care plans and services.
- Resolved patient inquiries promptly, ensuring a positive experience and satisfaction.
- Monitored patient progress, documenting changes for continuous care improvement.
Case Manager
Meridian
Santa Monica
03.2014 - 01.2023
- Maintained records management system to process personnel information and produce reports.
- Monitored vital signs and reported changes to nursing staff.
- Collaborated with healthcare team to implement care plans.
- Educated patients and families on health management techniques.
- Documented patient observations and care provided in records.
- Supported mobility and rehabilitation exercises for patients.
- Coordinated client assessments and developed individualized service plans.
- Advocated for clients to access community resources and support services.
- Collaborated with multidisciplinary teams to enhance client care strategies.
- Provided case management services including intake, assessment, crisis intervention and support
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Conducted initial assessments to determine client eligibility for programs
Manager
Victory Starts Now
Los Angeles
04.2021 - 07.2022
- Led daily team meetings to align objectives and tasks.
- Coordinated project timelines to ensure timely completion of deliverables.
- Developed training materials for new staff onboarding processes.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Provided emotional support and encouragement to patients during recovery.
- Communicated effectively with patients, families, and healthcare professionals daily.
- Conducted group therapy sessions and educated patients in topics relevant to individual and family member care.
- Collaborated with multidisciplinary teams including social workers, occupational therapists and speech-language pathologists regarding client care.
CNA
Griswald Senior Care
Orange County
04.2008 - 01.2018
- Collaborated with healthcare team to develop individualized care plans.
- Provided emotional support and companionship to patients and families.
- Trained new staff on proper caregiving techniques and safety protocols.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Education
Hippa Certified - Hippa Certification
Hippa
High School diploma -
Bellflower Adult School
Bellflower, CaliforniaSkills
- Electronic medical records
- Patient care planning
- Patient education
- Conflict resolution
- Emotional support
- PPE use
- HIPAA compliance
- Supervision and leadership
- Vital signs monitoring
- Care plan development
- Group therapy facilitation
- Health management education
- Patient relationship management
- Regulatory compliance
- Performance evaluation
Timeline
Manager
Victory Starts Now
04.2021 - 07.2022
Care Advocate
IHSS Los Angeles County
01.2017 - 06.2025
Case Manager
Meridian
03.2014 - 01.2023
CNA
Griswald Senior Care
04.2008 - 01.2018
Hippa Certified - Hippa Certification
Hippa
High School diploma -
Bellflower Adult School