Arlene Juarez Banda
Las Vegas
Summary
Hard-working and dedicated professional with diverse experience ranging from sales floor operations and front-end service to hands-on medical assisting. Skilled at adapting to new environments, learning quickly, and providing excellent support to both customers and patients. Motivated to gain more knowledge and experience while growing into leadership roles and making a meaningful impact in her career
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Head Cashier /Retail Sales Associate
Lowes
Las Vegas
05.2023 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed daily cash register operations and maintained accurate transaction records.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Collaborated with team members to ensure a smooth customer service experience.
- Maintained a clean, organized and well-stocked sales floor.
- Assisted with merchandising tasks such as stocking shelves, setting up displays and organizing backroom inventory.
- Answered incoming phone calls from customers regarding product information or availability.
- Processed cash and credit transactions accurately at checkout counter.
- Placed special orders or called other stores to find desired items.
Medical Assistant
New horizons primary care
09.2023 - 04.2024
- Measure patients' vital signs, such as their blood pressure and weight
- Help physicians with patient examinations
- Enter patient information, such as their vital signs and test results, into medical records
- Scheduling: Schedule patient appointments
- Clean and stock exam rooms
- Managed patient scheduling and coordinated follow-up appointments efficiently.
- Supported the electronic health record system by entering patient information promptly.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Sales Associate
Ross
06.2022 - 05.2023
- Helping customers find the items they may need to finish their projects
- Monitored sales floor for cleanliness and safety compliance.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
Front End Cashier
Pokeman
Las Vegas
07.2020 - 10.2021
- Earned a raise 4 months after working, Became able to unite the group
- Prepared and served food items in compliance with health and safety standards.
- Supported training of new staff on food handling procedures and service protocols.
- Checked temperatures of cooked foods using thermometers to ensure safe consumption.
- Kept customer and food preparation areas clean and well-organized.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Operated cash register to process cash, check, and credit card transactions.
- Maintained cleanliness and safety standards in work areas, including floors, equipment, utensils, dishes, and refrigerators.
Education
Medical Assistant -
Northwest Career College
Las Vegas, NV 02.2023 - 10/2023
Phlebotomy Technician -
Northwest Career College
Las Vegas, Nv 02.2023 - 10.2023
Valley High School
Las Vegas, NvSkills
- Bilingual English/Spanish
- CPR/BLS Certified
- Chief Complaints
- Manual Vital Signs
- Rooming Patients
- Injections (IM, ID, SubQ)
- Glucose Testing/Mono/Strep/UA/UPT
- Phlebotomy (Venipuncture, Butterfly, Capillary)
- EKG/ECG Procedure
- Suturing & Casting
- Ear/Eye Lavage
- Spirometry
- Specimen Collection
- ICD-10/CPT Codes
- EHR/EMR Systems
- Sedimentation Rates
- Data Entry
- Medical & Medication History
- Pharmacology Knowledge
- Scheduling & Rescheduling
- Patient Phone & Email Etiquette
- Microsoft Office Software
- Front Office/Administrative Skills
- HIPAA & OSHA Trained
- Medical Terminology
- Medical Insurance Knowledge
- Patient Education
- Cash handling
- Inventory management
- Customer service
- Merchandising
- Team collaboration
- Problem solving
- Effective communication
- Training staff
- Time management
- Payment processing
- Training and coaching
- Workplace safety
- Hospitality and accommodation
- Promotional pricing adjustments
- Heavy lifting
- Point of sale operation
- Verbal/written communication
- Positive attitude
- Multi-tasking skill
- Store opening/closing procedures
- Customer dispute resolution
- Hard-working
Certification
- National Healthcareer Association, Certified Clinical Medical Assistant, Pending Certification
- National Healthcareer Association, Certified Phlebotomy Technician, Pending Certification
References
Available upon request
Timeline
Medical Assistant
New horizons primary care
09.2023 - 04.2024
Head Cashier /Retail Sales Associate
Lowes
05.2023 - Current
Medical Assistant -
Northwest Career College
02.2023 - 10/2023
Phlebotomy Technician -
Northwest Career College
02.2023 - 10.2023
Sales Associate
Ross
06.2022 - 05.2023
Front End Cashier
Pokeman
07.2020 - 10.2021
Valley High School