Oscar Cervantes
Sunnyvale,CA
Summary
Proactive Head Cashier and Retail Sales Associate with extensive experience mentoring new cashiers and handling escalated customer concerns. Skilled in cash handling, employee training, and maintaining organized work areas. Bringing strong customer relations, team leadership, and time management strengths to drive store success. Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Head Cashier /Retail Sales Associate
Rite Aid
Union City, CA
03.2016 - 07.2024
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Sprouts
Mountain View, CA
02.2010 - 02.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Sales Associate/ Floor Manager
Toys R Us
Sunnyvale, CA
04.2004 - 12.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed efficient cash register operations.
Courtesy Clerk/Night Crew Stocker
Luckys Stores
Fremont, CA
04.1999 - 03.2004
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Cross-trained and backed up other customer service managers.
- Supported store operations by unloading deliveries, organizing backroom storage areas, and maintaining proper rotation of products.
Education
High School Diploma -
Mission High School
San Francisco, CA06.2000
Skills
- Customer Service
- Positive Attitude
- Time management strength
- Store opening/closing procedures
- Cash Handling
- Employee Training
- Punctuality
- Team Leadership
- Refunds and exchanges
- Flexible Schedule
- Customer Relations
- Workplace Safety
- Cash Register Operations
Certification
forklift certified
Languages
Spanish
Native or Bilingual
Timeline
Head Cashier /Retail Sales Associate
Rite Aid
03.2016 - 07.2024
Cashier
Sprouts
02.2010 - 02.2016
Sales Associate/ Floor Manager
Toys R Us
04.2004 - 12.2010
Courtesy Clerk/Night Crew Stocker
Luckys Stores
04.1999 - 03.2004
High School Diploma -
Mission High School