Katie Collins
Westerly,RI
Summary
Reliable and upbeat Retail Sales Associate and Cashier, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Retail and Customer Service position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Head Retail Sales Associate & Cashier
The Wine Store Westerly Ri
Westerly, RI
03.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Improved efficiency, organized checkout area for optimal workflow.
- Used POS system to enter orders, process payments and issue receipts.
Retail Sales Associate/ Cashier
McQuades Ace Hardware
Westerly, RI
09.2024 - 12.2024
- Engaged with customers to create a friendly and welcoming atmosphere.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Stocked shelves and ensured products were displayed properly and attractively.
- Operated cash register and processed transactions accurately and quickly.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS terminals and cash drawer balancing.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Resolved customer complaints with empathy and professionalism, improving store reputation.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Assisted customers by answering questions and fulfilling requests.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Head Retail Sales Associate
The Dollar Tree
Westerly, RI
05.2021 - 01.2024
- Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Completed thorough opening/closing procedures each day without supervision, ensuring a secure and orderly store environment.
- Collaborated with management on promotional events and marketing initiatives, driving increased foot traffic to the store.
- Provided exceptional customer service, leading by example for junior associates in delivering memorable interactions.
- Kept shelves stocked with popular items during busy hours, reducing wait times for customers seeking specific products.
- Supported management in achieving overall store objectives, assisting with staff training sessions as needed.
- Assisted in visual merchandising efforts to create eye-catching displays, attracting more customers to the store.
- Achieved high levels of repeat business, establishing rapport with customers and remembering their preferences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
Certified Nursing Assistant
Nursing Placement Inc.
Westerly, RI
04.2011 - 03.2022
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Provided empathetic support to patients experiencing emotional distress or confusion.
- Monitored vital signs, including blood pressure and heart rate, to identify changes in patient health.
- Collaborated with healthcare team to develop and implement personalized care plans for patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Accompanied Patients to & from their scheduled Doctor Appointments, traveling in an Ambulance with the Patient.
- Ran errands for certain Patients; such as Grocery Shopping, Pharmacy Visits, ECT. Not always with the Patient due to Patient being bed ridden.
- Cleaned their Patient’s home, doing dishes, laundry, vacuuming, ECT…
- Cooking Breakfast, Lunch, Dinner for Patients.
Ocean State Liquor Store
Retail Sales Associate & Cashier
Westerly, RI
03.2021 - 11.2021
- Ensured compliance with local and state liquor regulations, resulting in a strong track record of passing inspections with no violations.
- Interacted well with customers to build connections and nurture relationships.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Received payments by cash, credit, and personal check and remitted correct change.
- Closed Store, follow the Closing protocols & duties.
- Stocked shelves, Cleaned Bottles & shelves to keep store looking clean and organized.
- Created eye appealing displays.
- Enjoyed conversing with Customers; building many “Regular” Customers.
Education
5 Certifications - Five Certificates Signed By CCRI in of Studies
C.C.R.I. CCF’s Professional Career Workforce
Westerly, RI07.2019
Diploma - AP & Regulär Studies
Westerly High School
Westerly, RI06.2004
Skills
- Expert Customer service
- Teamwork and collaboration
- Cash handling
- Customer assistance
- Store opening and closing
- Product knowledge
- Cash register operation
- Professional appearance
- Stocking and receiving
- Retail store operations
- Sales expertise
- Interpersonal and written communication
- Display setup
- Merchandise display
- Loss prevention
- Display building
- Friendly and outgoing
- Shelf stocking
- Data entry
- Cash drawer balancing
- Upselling and cross selling
- Positive and professional
- Friendly and helpful
- Reliable and responsible
- Attention to detail
- Organization
- Strong communication and interpersonal skills
- Team cooperation
- Always remain busy… always something to be done
- Expert Multi-Tasker
- Prompt
- Problem-solving
- Teamwork
- Reliability and punctuality
- Relationship building
- POS system operation
- Upselling strategies
- Verbal and written communication
- Retail merchandising expertise
- Goal driven
- Multitasking and organization
- Creative thinking
- Strong work ethic
- Patience and composure
- Cash management
- Honest and dependable
- Cleaning and sanitizing
- Active listening
- Customer relations
- Visual merchandising
- Interior and exterior displays
- Decision-making
- Exceptional time management skills
- Heavy lifting
- Shelving of products
- Order documentation
- Adaptability and flexibility
Certification
- Certified as Call Center Representative
- Certified as a Expert Sales Associate & Customer Service
- Certified in Intro to Banking
Timeline
Retail Sales Associate/ Cashier
McQuades Ace Hardware
09.2024 - 12.2024
Head Retail Sales Associate & Cashier
The Wine Store Westerly Ri
03.2024 - Current
Head Retail Sales Associate
The Dollar Tree
05.2021 - 01.2024
Ocean State Liquor Store
Retail Sales Associate & Cashier
03.2021 - 11.2021
Certified Nursing Assistant
Nursing Placement Inc.
04.2011 - 03.2022
5 Certifications - Five Certificates Signed By CCRI in of Studies
C.C.R.I. CCF’s Professional Career Workforce
Diploma - AP & Regulär Studies
Westerly High School