Sandra Offutt
Fort Wayne,IN
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure career re-entry after 20 years as a stay-at-home mom of 3 boys.
Overview
4
4
years of professional experience
Work History
Corporate and Consumer Sales Associate
Global Silverhawk / Santa Fe Relocation
05.1999 - 12.2002
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built solid relationships with Corporate Customers creating opportunities to bid on corporate relocations.
- In-home move surveys, estimating volumes and weights for moves, creating estimates, follow-ups, and winning business.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Strong Relationship building skills
Banking Associate - Citibank Card Center
Citibank, APAC-EMEA Regions
07.1998 - 02.1999
- Opened, closed, and updated accounts for customers.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Education
Bachelor of Arts - Banking & Financial Management
Perdanas - School of Economics
Jakarta, IndonesiaSkills
Customer Experience
Card Center - Problem Resolution
Creating Estimates/Bids
Converting bids to wins
Expert Customer Service
Corporate and Consumer Sales
Exceptional Interpersonal Skills
Languages
Indonesian
Native or Bilingual
English
Native or Bilingual
Timeline
Corporate and Consumer Sales Associate
Global Silverhawk / Santa Fe Relocation
05.1999 - 12.2002
Banking Associate - Citibank Card Center
Citibank, APAC-EMEA Regions
07.1998 - 02.1999
Bachelor of Arts - Banking & Financial Management
Perdanas - School of Economics
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