Arlene King
Covina,CA
Summary
Dynamic professional with a proven track record at Southern California Edison, specializing in business operations and customer service excellence. Expert in analytical thinking and problem-solving, adept at enhancing operational efficiency and building strong relationships through effective teamwork and interpersonal communication. Achieved significant project goals, demonstrating a commitment to continuous improvement and data integrity.
Overview
27
27
years of professional experience
Work History
Business Operations Analysis Specialist
Southern California Edison
05.2010 - 11.2024
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Organizational Goals - Collaborated with cross functional organizations to review, prioritize, and implement enhancements and SAP Co-Innovation.
- Supported goals to enhance ability to protect critical infrastructure and prevent attacks against facilities and information.
- Maintained data integrity and accuracy within the organization through specific assignments.
Customer Service Representative
Southern California Edison
06.1997 - 05.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Los Angeles Harbor College
Wilmington, CASkills
- Analytical thinking
- Expert problem solving
- Proficient in Microsoft Word, Excel, PowerPoint
- Team collaboration
- Troubleshooting techniques
- Continuous improvement
- Operational enhancement
- Teamwork and collaboration
- Organizational skills
- Problem-solving abilities
- Relationship building
- Team building
- Interpersonal communication
- Teamwork
Timeline
Business Operations Analysis Specialist
Southern California Edison
05.2010 - 11.2024
Customer Service Representative
Southern California Edison
06.1997 - 05.2010
High School Diploma -
Los Angeles Harbor College