Arlene Martin
Merrillville,IN
Summary
Efficient Authorization Specialist known for high productivity and ability to complete tasks swiftly and accurately. Possess specialized skills in medical coding, insurance verification, and regulatory compliance that ensure smooth authorization processes. Excel in communication, problem-solving, and time management which facilitate effective collaboration with healthcare providers and insurance companies.
Overview
20
20
years of professional experience
Work History
Tissue Authorization Specialist Supervisor
Gift Of Hope
01.2017 - Current
- Support Gift of Hope's mission, vision, and values; adhere to its policies and procedures in carrying out the responsibilities of the position
- Provide leadership, management and operational support to assigned staff through active referral review and management; ensure prompt and efficient coordination of incoming and out going calls, authorization resolving complex or out of policy operational problems
- Responsible for all staff selection, training and development counseling, maintain schedule accurately and cover shifts as necessary performance evaluation, recognition, promotion,disciplinary action and termination, with confidentiality and adherence to applicable laws and regulations
- Monitor and review staff goals, training and development needs and overall performance; identify challenges and develop solutions to improve performance and authorization rate; provide real time mentoring, feedback and support to assigned staff
Information Liaison
Northwestern Memorial Hospital
01.2016 - 01.2017
- Accurately scheduled surgical cases manually and or in the computer system (Epic, SugiNet) to generate preferences for necessary surgeon-specific instrumentation
- Verified patient insurance with insurance companies
- Coordinated and prioritized dispatch of work assignments related to patient and specimen transport; phone communication; and equipment delivery
- Coordination of patient flow and other duties as needed
- Received and entered surgical service staff call-ins for automated manager notification
- Prepared daily nursing staffing rosters by specialty and coordinated with daily OR schedule for OR room assignments
- Answered and directed telephone calls to appropriate areas.
Unit Secretary
Tenet Healthcare
01.2005 - 01.2015
- Provided delightful customer service skills, including ordering tests for patients
- Verified patient’s insurance with insurance companies
- Transported patient's labs to the laboratory
- Effectively answered multi-line phones, directing customers to correct stations, and answering questions
- Entered information into Star and McKesson system, ensuring proper billing techniques after patient visit.
Education
Some College (No Degree) - Computerized Business System
Computer Learning Center
Skills
- Strong patient care skills working within a hospital setting, and around professional healthcare associates
- Hardworking and energetic; flexible; adapt easily to change of environment and work schedule
- Maintain critical thinking skills essential to providing support and building team player activities
- Exceptional office and data entry skills, fast learner
Timeline
Tissue Authorization Specialist Supervisor
Gift Of Hope
01.2017 - Current
Information Liaison
Northwestern Memorial Hospital
01.2016 - 01.2017
Unit Secretary
Tenet Healthcare
01.2005 - 01.2015
Some College (No Degree) - Computerized Business System
Computer Learning Center
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